SOC Team Lead

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The SOC Team Lead is the operational owner of the Security Operations Center during their shift and a key leadership layer in AHEAD’s modern, AI-enabled Managed Security Services. In a 24x7 follow-the-sun model, the Team Lead provides real-time accountability for service quality, ensures every client environment is covered, and serves as the primary quality and escalation checkpoint for the analysts on shift.

This role blends hands-on security expertise with people leadership. The Team Lead manages the queue and analyst workload, oversees agentic triage and human-in-the-loop validation, coaches Tier 1 and Tier 2 analysts, and coordinates response during active incidents. They are accountable for high-fidelity, defensible outcomes — not alert volume — and for meeting service-level commitments across a multi-tenant client base.

The ideal candidate is an experienced analyst ready to lead: someone who can make sound decisions quickly, maintain calm and clear communication during incidents, uphold quality standards, and develop the people around them. They set the tone for a resilient, quality-focused, continuously improving team.