Social Service Representatives

Summary

This position is located at the PHS Indian Health Hospital Behavioral Health Department (BHD), Red Lake Hospital, Red Lake, MN. The purpose of this position is to assist the patient in gaining access to needed medical, social, education and other services. This includes direct assistance in gaining access to services, coordination of case, oversight of the entire case, and linkage to appropriate services. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Duties

Coordinates with the multidisciplinary team to provide appropriate patient care that reduces length of stay, contains costs, and supports continuity of care. Serves as an advocate for patients and their families; meets with patients, by appointment or walk-in, to hear and document complaints and concerns. Provides guidance and orientation to Service Unit personnel regarding case management discharge planning, under supervisory review. Refers patients to appropriate mental health facilities as deemed necessary

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): Education Graduate Education: Major study - social sciences. One full academic year of graduate study is qualifying for GS-07. Graduate education is not creditable for positions above the GS-07 level. OR ExperienceSpecialized Experience (for positions above GS-05): One year of specialized experience equivalent to at least the next lower level in the normal line of progression is qualifying for positions above the GS-05 level. Specialized experience is experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: GS-7: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-6) in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Effectively uses the Electronic Health Record system to enter all patient data; Provides information on available on- and off-base resources and services, such as those offered by community and county agencies; Assures medication regimen compliance through patient teaching on the importance of prescribed medications; Coordinates with the multidisciplinary team to provide appropriate patient care that reduces length of stay, contains costs, and supports continuity of care OR 1 year of graduate-level education, in a Social Sciences field that is directly related to the work of this position. GS-8: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provides outreach services to patients to ensure continuity of mental health services and care; Coordinates available resources by identifying, mobilizing, and utilizing them to meet each patient's individualized needs; Serves as an advocate for patients and their families; Refers patients to appropriate mental health facilities as deemed necessary Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements. If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.