Software Delivery Manager

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Asset Services APAC – Software Delivery Manager ( HiTrust )

Get To Know Us:

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries, and employs more than 27,000 people in offices in 35 countries across the globe.

SS&C GIDS Asset Services APAC is predominantly located in Melbourne, Sydney, Thailand and India. We are the largest provider of Transfer Agency services in the region, providing an Investor, Advisor, Fund Manager and Custodian end-to-end service offering. Our HiTrust platform is delivered to installed-software customers, SaaS clients, and our internal business process outsourcing (BPO) operations.

Reports to: Senior Delivery Manager – Asset Services

Location: RSU Tower, Bangkok, Thailand

What is the opportunity?

We are looking for an experienced Software Delivery Manager to join our team within the HiTrust business of SS&C, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers.

This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service in Thailand.

You will join a friendly and collaborative team that values mutual respect, continuous learning and a supportive, well-balanced working environment.

As Software Delivery Manager, you are accountable for the end-to-end delivery of the HiTrust product to our installed-software customers, SaaS clients and internal BPO operations. You will own delivery commitments – scope, timelines and quality – across your team, holding the client-facing and business conversations that go with them, including the difficult ones when priorities compete, or something is at risk. This is a non-technical role: you lead delivery through strong management and coordination rather than hands-on engineering, and you lead your delivery team without direct line-management responsibility, working through trust, clear communication and a collaborative approach.

Agile delivery is at the heart of the role. You will facilitate the team's Scrum process end to end and own the Jira delivery workflow, while also carrying the wider delivery-management responsibilities that come with a regulated financial services environment – delivery and capacity planning, release governance, effort reporting, risk management, and regular progress reporting to project managers and senior stakeholders.

AI is central to how we work. You will bring AI tooling into your day-to-day delivery management – using it to plan, forecast, report and reduce waste – and you will encourage and support the adoption of AI across the team to help improve productivity, quality and delivery pace.

Who you'll work with

You will work closely with Software Engineers, Business Analysts, QA Engineers, Solution Architects and Product Managers within your team, and with Project Managers, BPO operations, senior business stakeholders and clients across the wider organisation . You will collaborate with your peers and your manager to continuously improve delivery practices, and – as SS&C is a global company – you will regularly work with colleagues across different time zones.

Why You Will Love It Here!

Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location—a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station.

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave

Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check-Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution

Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Education: Paid further education opportunities for eligible employees

Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for eligible employees

What You Will Get To Do:

Key accountabilities

Own end-to-end delivery – take accountability for delivering the HiTrust product to installed-software customers, SaaS clients and internal BPO, meeting committed scope, timelines and quality.

Manage client and stakeholder delivery – lead delivery-related conversations with clients and business stakeholders, including the difficult ones when priorities compete, or delivery is at risk.

Report on delivery progress – provide clear, regular reporting on delivery status, risks and forecasts to Project Managers and senior stakeholders.

Own the Scrum process and Jira workflow – facilitate the team's Scrum practice end to end and manage the Jira delivery process to keep work visible, accurate and on track.

Plan capacity and delivery – plan and manage team capacity and delivery across sprints and releases to meet commitments across multiple client types.

Ensure accurate effort reporting – oversee timesheet discipline and the correct classification of effort to client-funded or capex projects.

Support release governance – participate in release governance (including as a CAB member) and uphold audit, regulatory and compliance requirements in delivery.

Manage delivery risk – identify delivery risks early and work with the team to shape and carry out mitigation plans.

Promote AI-powered delivery – bring AI tooling into your delivery practice and encourage its adoption across the team to help improve productivity, quality and pace.

Drive continuous improvement – use delivery metrics and retrospectives to guide steady improvements in team throughput, predictability and quality.

Role responsibilities

Delivery ownership & planning

Own the end-to-end delivery of the HiTrust product across installed-software customers, SaaS clients and internal BPO.

Plan and manage delivery across sprints and releases, coordinating scope, dependencies and timelines with Product, Engineering and clients.

Plan and manage team capacity to meet delivery commitments across competing priorities and client types.

Track progress against commitments and proactively manage risks, blockers and dependencies to keep delivery on course.

Scrum facilitation & delivery process

Facilitate all Scrum ceremonies – sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.

Own and manage the Jira delivery process, keeping the backlog, boards and reporting accurate and up to date.

Coach the team in agile principles and delivery practices, raising maturity and self- organisation over time.

Foster a collaborative, high- trust and high-performing team environment.

​ Governance, reporting & compliance

Provide regular delivery progress reporting and forecasts to Project Managers and senior stakeholders.

Oversee timesheet discipline and ensure effort is reported and classified correctly to client-funded or capex projects.

Participate in release governance, including as a member of the Change Advisory Board (CAB).

Uphold audit, regulatory and compliance requirements throughout the delivery process.

Client & stakeholder management

Act as the primary point of contact for delivery status, providing clear, business-level communication to clients and stakeholders at all levels.

Manage expectations on scope, timelines and trade-offs, and