Software Development Manager, Customer Experience Infrastructure

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As the Software Development Manager for OIS Console Foundations, you lead the team that owns the common platform every Operational Infrastructure Services (OIS) team builds on. Your team delivers the Console foundations service teams inherit instead of rebuilding - authorization, notifications, global search, the cloudscape component library, distributed tracing, and the embedded AI layer, so customers get answers and take action directly in the Console rather than filing a request. Thousands of solution owners across Amazon's global operations sites depend on these capabilities to deploy network, compute, and devices without learning infrastructure internals. You hire and grow the engineers who build them, set technical direction with Principal Engineers and product managers, and earn adoption from partner service teams by proving value rather than mandating use.

You'll be joining a team that's at the forefront of infrastructure innovation, working on greenfield projects with significant business impact, and building solutions that directly enable Amazon's operations teams to move faster and more efficiently.

• Key job responsibilities
• The ideal candidate has built and operated customer-facing distributed systems and has led or mentored engineers through ambiguous, multi-quarter work. You work well with senior engineers on hard technical calls, you keep the customer outcome first, you disagree and commit, and you raise the operational bar for your team.

• - Lead, hire, develop, and retain a team of software engineers; manage performance, set goals, and grow careers.
• - Own the roadmap and delivery for your team's scope — the shared Console foundations and embedded AI layer OIS teams build on — and prioritize it with your product manager and Principal Engineer against available capacity.
• - Set and uphold the bar for technical design, code quality, and operational excellence; own the availability, latency, and security of your services through on-call and operational reviews.
• - Drive adoption of shared platform capabilities across OIS partner service teams through influence and demonstrated value rather than mandate.
• - Balance speed, safety, and long-term maintainability when making design and sequencing tradeoffs, including the higher-stakes calls that come with authorization and AI safety.
• - Manage cross-team dependencies and stakeholder relationships, and represent your team in design and operations reviews.
• - Keep the team focused on the customer outcome: making infrastructure self-service for solution owners across Amazon's operations sites.

• A day in the life
• As a Software Development Manager on our team, you own the health and growth of your engineering team and the impact it delivers. You hire and develop engineers, raise the bar for design and operational excellence, and partner with
• principal engineers and product managers to shape technical direction and prioritize the roadmap against real constraints. Much of your impact comes through influence rather than authority. You earn adoption of shared Console capabilities from
• partner service teams by demonstrating value, and you weigh speed, safety, and long-term maintainability as your team builds the foundations and embedded AI capabilities that other OIS teams rely on. You'll explore emerging AI tools and bring
• your learnings back to strengthen the platform and your team. This is a role where people leadership, technical judgment, and customer obsession come together to make building on OIS Console faster and more self-service.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• The benefits that generally apply to regular, full-time employees include:
• 1. Medical, Dental, and Vision Coverage
• 2. Maternity and Parental Leave Options
• 3. Paid Time Off (PTO)
• 4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

• About the team
• The Infrastructure Directed Work Orchestrator (IDO) team is part of Customer Experience Infrastructure (CXI), the Amazon organization that helps operations teams get the network, compute, and end-user devices (laptops, scanners, printers) they need to run Amazon's buildings. We build self-service tools that let those teams get infrastructure faster and at lower cost, in every region Amazon operates in. We measure success through total cost of ownership, speed to market, throughput, and availability.

When an Amazon warehouse, sort center, or delivery station needs new infrastructure, someone has to do physical work on site: survey the building, run cables, install network ports. Today program managers, on-site IT teams, and third-party contractors coordinate that work by hand. The IDO team is automating it. We build a serverless orchestration service on AWS. It turns an infrastructure request into a work order, routes it to the right team or vendor, and tracks it to completion against a service-level agreement. It then reports status back to the requesting team, across thousands of Amazon sites worldwide. Our roadmap expands IDO to cover every type of on-site infrastructure work. It also adds a registry of pre-qualified contractors so work routes directly to them, and extends orchestration to large internal programs and equipment repairs

Basic qualifications

• - 3+ years of engineering team management experience
• - 7+ years of working directly within engineering teams experience
• - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• - 8+ years of leading the definition and development of multi tier web services experience
• - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• - Experience partnering with product or program management teams
• - Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent

Preferred qualifications

• - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the c