Software Release Manager

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Software Release Manager, Asset Services

Get To Know Us:

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries, and employs more than 27,000 people in offices in 35 countries across the globe.

SS&C GIDS Asset Services APAC is predominantly located in Melbourne, Sydney , Thailand and India . We are the largest provider of Transfer Agency services in the region , providing an Investor, Advisor, Fund Manager and Custodian end to end service offering.

Reports to : Head of Engineering – Asset Services (GIDS APAC Asset Services Engineering)

Location: RSU Tower Bangkok, Thailand

What is the opportunity?

We are looking for an experienced Software Release Manager to own the release process for all software releases of our Transfer Agency platforms within GIDS APAC Asset Services Engineering. These are large, complex enterprise platforms made up of many versioned products, components and services that are deployed together into shared environments, often with integrations to third-party and other externally managed products across SS&C.

This is a key role in enabling us to deliver software reliably, predictably and safely at scale. It is both a technical and non-technical role, but leans towards coordination, communication and stakeholder engagement – bringing order and confidence to how we plan, sequence and ship releases across many moving parts.

You will join a friendly and collaborative team that values mutual respect, continuous learning and a supportive, well-balanced working environment.

As Software Release Manager you will own the release calendar, manage dependencies and conflicts across teams, and take accountability for the quality of our release procedures, release notes and version management. You will work closely with engineering teams on release planning and automation, and you will be a driving force behind simplifying our environments and versioning so that releases become smoother and lower-risk over time. You will lead this work largely through influence – through trust, clear communication, strong facilitation and a collaborative approach – rather than direct authority over the teams involved.

AI is central to how we work. This is a big job, and using AI is essential to doing it well. You will bring AI tooling into every part of your day – planning, coordination, release notes, risk analysis, version mapping and stakeholder communication – and you will continually look for new ways to let AI carry the load so you can focus on judgement and engagement.

Why You Will Love It Here!

Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location—a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station.

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave

Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check-Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution

Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Education: Paid further education opportunities for eligible employees

Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for eligible employees

Who you'll work with

This role sits at the centre of release activity and works across many groups. You will work most closely with Delivery Managers and the IT Service Delivery Lead, and regularly with Infrastructure and SRE teams, IT Service Delivery Managers, Engineering Managers, and business and product stakeholders. There may be some client-facing interaction, although most client communication will flow through the IT Service Delivery Lead. As SS&C is a global company, you will regularly work with colleagues across different time zones.

What You Will Get To Do:

Key accountabilities

Own the release process – take end-to-end ownership of the release process for all Transfer Agency platform software releases, from planning through to deployment and post-release review.

Own the release calendar – maintain a clear, forward-looking release calendar and coordinate release windows across multiple teams, platforms and time zones.

Manage dependencies and conflicts – identify , sequence and resolve dependencies and conflicts between releases so that changes land safely and in the right order.

Safeguard version integrity – perform version management across all environments, manage the sequencing of upgrades and maintain the version dependency mapping so that environments never end up with conflicting versions.

Own release procedures – be accountable for the quality of release procedures, ensuring they are complete, reviewed and correct, even where others are the authors.

Own release notes – own the creation and distribution of clear, accurate release notes for each release.

Drive simplification – lead the drive towards simpler environments and versioning, reducing complexity and risk over time.

Advance release automation – work with engineering teams to strengthen continuous delivery pipelines and release automation.

Champion AI-powered ways of working – leverage AI across the role to plan, coordinate, document and communicate, and encourage its adoption to lift the pace and quality of releases.

Role responsibilities

Release planning & coordination

Own and maintain the release calendar across the Transfer Agency platforms, coordinating release windows, freezes and blackout periods.

Work with engineering teams on release planning – defining scope, readiness criteria and sequencing for each release.

Identify and manage cross-team and cross-platform dependencies and conflicts, sequencing releases to avoid collisions.

Coordinate upgrades that involve integrations with third-party or externally managed products within SS&C – for example where API connections exist between the platform environment and another managed product.

Facilitate release readiness reviews and go/no-go decisions with the relevant stakeholders.

Version & environment management

Perform version management across all environments and manage the sequencing of version upgrades.

Maintain the version dependency mapping and actively prevent conflicting versions from being introduced into any environment.

Drive the simplification of environments and versioning to reduce complexity, cost and risk.

Maintain clear traceability from build to environment so the state of every environment is always known.

Procedures, release notes & documentation

Be accountable for the quality of release procedures – ensuring they are authored, reviewed and correct, without necessarily being the subject-matter expert who writes them.

Own the creation and distribution of release notes for every release.

Maintain accurate , up-to-date release documentation and runbooks as a single source of truth for release state.

Release automation & continuous delivery

Partner with engineering teams to design, build and improve continuous delivery pipelines and release automation.

Encode approval gates, promotion and validation into pipelines to make releases more repeatable and lower-risk .

Apply sound CD fundamentals – artifact and version management, envir