Solution Architect — Asset Protection

About the role

We’re looking for a Solution Architect to be the technical engine behind our Asset Protection sales. You’ll partner with our sales team as the AP product expert — running discovery, building and delivering compelling demos, answering the hard technical questions, and giving prospects the confidence to buy. This is a pre-sales / sales-engineering role at heart: you win deals by translating what a retailer is worried about (shrink, organized retail crime, slow investigations) into exactly how RetailNext Asset Protection solves it.

You’ll thrive here if you love both the technology and the people. You’re as comfortable talking through IP networking, camera infrastructure, and POS integrations with an IT team as you are showing a loss-prevention director how to cut case resolution time in a live demo. You experiment, you figure out how things work in the real world, and you’re energized by helping customers see a better way of operating.

This is a high-impact seat on a growing product. What you hear in the field won’t disappear into a CRM — it shapes how we pitch, demo, and build Asset Protection going forward.

Reports to: Chief Revenue Officer (CRO)

Location: USA, Remote

What You’ll Do

Sales Partnership & Technical Selling

Serve as the technical lead on Asset Protection opportunities, owning every technical aspect of the sales cycle across hardware, software, and services

Run discovery to identify a retailer’s loss-prevention objectives and pain points, and translate them into the right RetailNext AP solution

Present and sell to every level of an account — from loss-prevention and IT teams to business and executive stakeholders

Manage multiple accounts and opportunities in parallel without dropping the technical thread on any of them

Demos & Product Expertise

Build and deliver compelling AP demonstrations that tie capabilities — behavioral analytics, POS exception reporting, ORC and sweep detection, searchable video — directly to customer needs

Be the deep product expert the sales team reaches for: know the platform cold, including Aurora® sensor integration, cloud video, and how AP fits the wider RetailNext portfolio

Turn customer objections and competitive questions into clear, credible answers on the spot

Solution Design & Deployment Readiness

Work with prospects in the pre-deployment phase to scope technical infrastructure — connectivity, APIs, POS and file-transfer integrations, camera compatibility, zone configuration

Contribute to detailed proposals and implementation plans, including scoping, quantification, and project planning

Complete RFI/RFP/RFQ responses and security and compliance questionnaires (e.g., SOC 2, GDPR)

Customer & Cross-Functional Support

Partner with Support Engineering to identify and troubleshoot technical issues — connectivity, zone configuration, reporting, and integrations

Provide technical training to customers and internal teams as needed

Support existing AP customers to keep them successful and surface expansion opportunities

Bring the voice of the field back to product and sales — what’s landing, what’s missing, what customers keep asking for

What We’re Looking For

Required

5+ years in pre-sales / sales engineering or a comparable customer-facing technical role

Working knowledge of IP networking fundamentals — routing, NAT, firewalls

Strong technical background across hardware and software, with the ability to make new technology work in real-world environments

Exceptional communication and interpersonal skills; able to present credibly to both technical and business audiences

A self-starter who works autonomously, manages multiple opportunities at once, and keeps stakeholders updated on progress

Willingness to travel regularly to customer sites and prospect meetings

Experience in loss prevention, asset protection, physical security, or retail technology

Familiarity with video surveillance, EAS, POS systems, or retail analytics

A degree in a technical field (data networking a plus)

Experience responding to RFPs and security/compliance questionnaires (SOC 2, GDPR)

What We Offer

Be the technical face of Asset Protection — the go-to expert who helps our sales team win AP deals through demos, discovery, and deep product credibility

Shape how a growing product goes to market — your voice from the field feeds directly back into AP product direction and the sales playbook

High-visibility role across sales, product, and customers — work hands-on with prospects and partner closely with the teams building the product

Monthly Recharge Day

Holiday Exchange Program

Best Self Benefit Program

Medical Insurance

Work from Anywhere up to 90 days