Solutions Analyst IV - Encompass Administrator

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking Job Description:

The Commercial Services Solutions Analyst IV ensures TD Bank has loan products and processes that are customer-oriented, scalable and cost effective to meet the market demands of our Commercial and Small Business Banking customer segments, Faster, Better, and Cheaper.

Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC.

Department Overview:

RESL Business Technology supports the Encompass loan origination platform and Blend point-of-sale platform, including configuration, business rules, workflows, integrations, and ongoing platform enhancements. We partner with product managers, product owners, line-of-business teams, external vendors, and IT support to improve business capabilities, automate processes, reduce costs, and deliver reliable solutions for our users.

The Solutions Analyst IV will work within an Agile pod alongside configuration, testing, product, and other technology resources. This is a hands-on platform administration and solution design role . We are looking for candidates with direct experience administering Encompass and/or Blend , including configuring, troubleshooting, testing, and supporting solutions in a production environment.

Relevant Encompass experience may include:

• •Encompass administration and configuration
• •Business rules, field triggers, personas, roles, and access
• •Workflow and task-based processing
• •Encompass Web and input form configuration
• •Custom fields and field-level logic
• •Plugins, integrations, SDK, or API-based solutions
• •Testing, troubleshooting, deployment, and production support

Relevant Blend experience may include platform administration, configuration, workflow management, integrations, troubleshooting, and production support.

Depth & Scope:

• •Manages and administers systems business functions to ensure continuous and uninterrupted system availability
• •Coordinates with internal and external resources needed to successfully complete projects and deliver solutions that address business needs
• •Works with Business Line, Risk, and Operational partners to execute, facilitate or oversee business line activities required for Solutions including planning, business requirements, and vendor relationship management
• •Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners
• •Maintains and administers systems business functions to ensure continuous and uninterrupted system availability
• •May supervise/manage staff as assigned
• •Participates in enterprise solution design, development, and documents standards that apply for business applications
• •Creates design for Solutions requirements
• •Maps business and functional requirements to business process, workflow and organization
• •Develops implementation plans for specific components of the Solutions strategy
• •Manages large projects, including task and responsibility delegation; in support of Solutions initiatives
• •Coaches and trains less experienced staff

Education & Experience:

• •Bachelor's degree or equivalent experience
• •10+ Years of related experience
• •Expert knowledge of business line, business model, operations
• •Proven communication skills
• •Proven problem-solving skills along with good decision making skills
• •Demonstrated follow up skills and the ability to manage competing priorities according to business need
• •Proven ability to handle large projects, including task and responsibility delegation
• •Progressively responsible experience in large scale corporate systems analysis
• •Proven ability to successfully plan, develop, lead and execute projects
• •Demonstrated ability to take a lead role in developing staff and department capabilities
• •Ability to independently translate user requirements into technical specifications
• •Expert process improvement skills
• •Expert technical knowledge and the ability to apply it to various system issues and training situations
• •Ability to coach and train less experienced staff and facilitate knowledge transfer
• •Proven ability to troubleshoot research and correct the majority of system malfunctions
• •Proven time management skills and the ability to prioritize competing tasks

Preferred Experienc e:

• •Two or more years of hands-on Encompass Administration and/or Blend Administration experience is strongly preferred. Candidates should be able to discuss specific configurations, workflows, business rules, integrations, or platform issues they have personally designed, implemented, troubleshot, or supported.
• •Experience using Encompass or Blend as an end user is valuable, but this position is specifically seeking candidates with hands-on administration, configuration, or solution delivery experience.
• •Communication and Collaboration. Strong communication is essential for this role, along with demonstrated hands-on experience administering Encompass and/or Blend. We are looking for someone who listens well, communicates technical concepts clearly, collaborates effectively, and approaches solution design with empathy for both the end users and the business processes we are working to improve.
• •Candidates should be comfortable discussing their previous work in detail, including the business problem, their individual role in the solution, how the solution was configured or implemented, and how they validated that it worked as intended.
• •Strong communication skills preferred.
• •Encompass configuration experience preferred.
• •Business analysis experience preferred.
• •Underwriting experience preferred..
• •Deep data reporting experience preferred
• •Software engineering experience preferred.
• •Website design experience preferred.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• •Domestic Travel – Occasional
• •International Travel – Never
• •Performing sedentary work – Continuous
• •Performing multiple tasks – Continuous
• •Operating standard office equipment - Continuous
• •Responding quickly to sounds – Occasional
• •Sitting – Continuous
• •Standing – Occasional
• •Walking – Occasional
• •Moving safely in confined spaces – Occasional
• •Lifting/Carrying (under 25 lbs.) – Occasional
• •Lifting/Carrying (over 25 lbs.) – Never
• •Squatting – Occasional
• •Bending – Occasional
• •Kneeling – Never
• •Crawling – Never
• •Climbing – Never
• •Reaching overhead – Never
• •Reaching forward – Occasional
• •Pushing – Never
• •Pulling – Never
• •Twisting – Never
• •Concentrating for long periods of time – Continuous
• •Applying common sense to deal with problems involving standardized situations – Continuous
• •Reading, writing and comprehending instructions – Continuous
• •Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for AD