Solutions Analyst (Tallahassee Area)

Professional Services Solutions Analyst

Company Overview

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.

We are growing rapidly and looking for talented, high-impact professionals to join our team!

Role Overview

The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions, and then bringing them to life. This role sits at the intersection of process analysis, technology and public sector delivery, collaborating closely with project managers and customer subject matter experts to ensure delivered projects delight customer stakeholders and their constituents.

This role is fully remote, with the expectation that the candidate is based in Tallahassee, FL or within a one-hour commute. In-person visits to state agencies are required up to one to two times per week, along with additional travel to customer locations, industry events, and company gatherings.

Being a SimpliGov Solutions Analyst requires the combination of strong interpersonal skills with technical and analytical capabilities to deliver successful SaaS implementations across multiple concurrent projects. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple engagements, and brings a strong mix of analytical skills, technical acumen, and client interaction abilities.

Key Responsibilities

Engage customers using a consultative approach to understand business processes and objectives

Lead customer needs gathering through active listening and stakeholder collaboration

Translate customer needs into system designs and configured solutions

Configure workflows, forms, integrations, notifications, and reporting within the platform

Design and support integrations using RESTful APIs and third-party systems

Create PowerBI dashboards aligned to customer reporting needs

Ensure high-quality user experience through thoughtful UX configuration

Manage multiple projects and priorities simultaneously with attention to detail

Communicate clearly with both technical and non-technical stakeholders

Troubleshoot solution issues across systems and environments

Contribute to documentation, best practices, and continuous improvement

Required Qualifications

4+ years SaaS or implementation analyst experience

Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week

Exceptional attention to detail and emotional intelligence

Clear and concise written and verbal communication

Proven ability to manage multiple customers and projects concurrently

Ownership mindset and accountability

Creative problem-solving and adaptability

Demonstrated experience in application configuration and workflow design

Familiarity with Agile, Waterfall, and Hybrid delivery models

Awareness of user experience (UX) design/configuration principles

Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

What We Offer

Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)

Company-sponsored life, short-term, and long-term disability insurance

11 Paid holidays

Flexible paid time off policy

401k plan with 4% employer match

Monthly stipends for home office expenses

Monthly wellness stipends

Mission-driven company focused on transforming government services for the better

Collaborative and inclusive team environment

Competitive compensation and benefits

Opportunities to work on impactful, meaningful projects with public sector clients

____________________________________________________________________________________________

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.