Solutions Engineer

About Feathery

Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.

With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.

Why We’re Hiring

As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.

We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.

You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.

About the Role

This is a high-ownership role that blends:

Customer-facing technical solution design

Pre-sales and post-sales engagement across the customer lifecycle

Workflow architecture and problem solving

Cross-functional collaboration with product, engineering, and go-to-market teams

As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.

What You’ll Do

Customer Solutions & Implementation

Own technical scoping, proof-of-concepts, and onboarding for key customers

Partner with customers to design and implement complex workflows on the Feathery platform

Guide customers through best practices for building scalable, maintainable solutions

Support deployments and ensure successful adoption across teams

Pre-Sales & Product Expertise

Work with sales during the evaluation process to demonstrate technical capabilities

Translate customer requirements into tailored product solutions

Build demos and prototypes that showcase Feathery’s flexibility and power

Serve as a trusted technical advisor to prospects and customers

Product Feedback & Enablement

Act as the voice of the customer, surfacing insights and feature requests to product and engineering

Create technical content such as example applications, documentation, and guides

Help customers and internal teams better understand platform capabilities

Contribute to improving onboarding and implementation workflows

Team & Function Building

Help define best practices for solutions engineering at Feathery

Contribute to hiring and mentoring future team members

Improve internal processes, tooling, and playbooks as the team scales

About You

Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)

Strong problem-solving skills, especially in data-heavy or workflow-based systems

Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations

Basic familiarity with Python (able to build/debug API's)

Excellent communication skills and ability to work across technical and non-technical stakeholders

Proactive, resourceful, and comfortable operating in a fast-paced startup environment

Strong sense of ownership and desire to help customers succeed

Bonus

Experience working with B2B SaaS platforms or workflow automation tools

Familiarity with low-code/no-code platforms

Experience supporting enterprise customers or complex implementations

Background in financial services (insurance, wealth management, lending)

Experience creating technical content (docs, demos, tutorials)

What We Offer

Competitive compensation and equity

Health, dental, and vision coverage

Unlimited PTO

Downtown Toronto office location

Office snacks and lunches

A supportive, low-ego team that values ownership and growth

Company offsite to connect and recharge

If you’re excited about helping companies streamline critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we’d love to hear from you.

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.