Solutions Engineer III

PLEASE NOTE: THIS POSITION IS LOCATED IN DFW AND YOU MUST BE ABLE TO TRAVEL TO THE OFFICE.

Job Description: The Solutions Engineer is a senior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client’s business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure. The Solutions Engineer will provide some tier 3 technical support to clients and internal support team members.

Position Functions:

Design and implement LAN/WAN and server infrastructure and related peripherals including:

Routers | Firewalls | Switches | VPN

Virtualization (VMware and Hyper V)

Physical and Virtual Host Server Hardware

Windows Server and Active Directory

RDS/Remote App | Citrix

SQL Server

VoiP and PBX based telecom

Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage

Enterprise Backup and DR Solutions

Cloud Services including Azure and O365

Email Services including Premise and Office 365

Wireless Access Technologies

Security and compliance technologies

Desktop and Mobile Device Technology

Application Software with 3rd party coordination

Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure

Travel to client sites to provide onsite service and support as necessary (95% DFW local)

Work closely with vCIO and Design Desk to solution technology to meet client business objectives

Participate in on call support rotation

Onboarding and accurate documentation of client systems.

Provide pre-sales design and support to internal team members.

Evolve internal professional services processes in response to rapid industry changes.

Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.

Effectively communicate with clients and manage their expectations, support the project coordinator/manager.

Manage and transport products and inventory for assigned projects.

Attend and conduct internal and client meetings.

Maintain industry product knowledge through training and certification programs.

This role will also include

the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so;

the design, development, documentation, analysis, creation, testing or modification of computer systems (OS’s) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk;

and the design, documentation, testing, creation or modification of OS’s.