Solutions Engineer - Japanese/English speaker

• TransPerfect Is More Than Just a Job…
• Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.

Responsibilities

Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients

Draft project plans containing the implementation details and timelines, including risk analysis

Ensure the deadlines for implementation are met

Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators

Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements

Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients

Assist the support team with any client configuration issues

Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure

Assist clients with the coordination of GlobalLink connectors upgrades

Become the spokesperson of the team for one or more of the GlobalLink products if desired

Deploy, troubleshoot and upgrade the GlobalLink suite of products

Create custom reports for clients in MySQL

Mentor new team members as needed

Prepare trainings and procedures to contribute to the continuous improvement of the team's work

Provide trainings as needed to clients

Contribute to internal projects

Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor

Required skills

Business level written and verbal Japanese and English communication skills

Strong interpersonal skills

Effective time management skills

Excellent problem solving and analytical skills

Collaborative attitude

Project management skills

Good documentation skills

Understanding of Scripting and Regular Expressions

Basic knowledge of Unix

Knowledge of SQL and API/Postman

Required experience and qualifications

Minimum Bachelor’s degree or its equivalent

Minimum of 1-2 years of experience in a client-facing role

Project management and client solution implementation experience

Experience troubleshooting technical issues and reading logs

Experience working with web technologies (web servers, application servers, Tomcat, etc.)

Experience with Linux

Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)

Desired skills and experience

Willingness to travel to client workshops or meetings

Experience working in a multicultural environment

Ability to work with remote teams using online messaging

Celebrate diversity and embrace new ideas and differing perspectives

Be financially responsible and make sound financial decisions

Knowledge of CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

Experience with Corrective and Preventive Action processes

Compensation & Benefits

Annual salary (negotiable based on skills and experience)

Full social insurance coverage

Transportation allowance (up to JPY 30,000 per month)

Working Hours & Holidays

Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break

2 days off per week (weekends and public holidays)

Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave

Employment Type

1-year fixed-term contract (including a 6-month probation period), with the possibility of extension based on business needs and performance.

During the contract period, salary, social insurance, and paid leave are equivalent to those of permanent employees

Others

Non-smoking office

Office location: Nishi-Shinjuku, Tokyo, Japan

Hybrid work is available (2 days in the office). Remote work may be considered for candidates who live far from our Tokyo or Osaka offices.

Annual health check-up (once per year)

Free drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room (Tokyo only)

Fresh fruit provided twice a month (Tokyo only)

Annual volunteer hiking event, as well as seasonal employee engagement events