Solutions Engineer [Pre and Post-Sales] - Mid-Market

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work.

What you'll do

Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments

Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by

Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products

Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person

Consulting on general RevOps and GTM-tech best practices

Partner with Account Executives during the sales process to close our largest new business deals

Independently manage customer’s post-sale onboarding

Serving as the relationship owner for our top accounts

Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy

What you'll bring

2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale

Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products

Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech

Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success

What does the hiring process look like?

30-minute introductory phone call with a member of our Talent team

30-minute interview with our Head of Customer Success

45-minute technical case interview

Two 30-minute interviews with relevant stakeholders and Mock Demo exercise

30-minute closing conversation with a member of our Executive Leadership Team

Offer stage