Spare Parts Manager (Human)

In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.

How you work

You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.

Your mission & challenges

Your responsibilities, in order of priority:

1. Define spare parts

Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering

Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced

Own spare parts master data and part numbering in our ERP system, and keep them current with every product change

2. Set up spare parts processes

Set up the process from quotation and order to delivery, returns and warranty handling

Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish

Track KPIs such as availability and delivery lead time, and train the service team and partners

3. Define spare parts pricing

Define pricing model and price lists for spare parts, kits and exchange parts

Review prices and margins regularly, aligned with the Service Partner Program

4. Grow the spare parts business

Analyze installed base and sales data to forecast spare parts revenue

Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales

Set revenue and margin targets, report on progress and feed recurring failures back to Development

What we are looking for

Must-have:

Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field

Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive

Experience in setting up spare parts processes, demand forecasting and pricing

Hands-on experience with ERP systems (master data, inventory, purchasing)

Structured, independent and comfortable building things from scratch

Good language skills in German and English

Nice to have:

Experience with Microsoft Dynamics 365 Business Central

Technical understanding of robotics or mechatronic systems

Experience with service partner or distributor networks