Specialist, Customer Success

Job Title:

Specialist, Customer Success

Job Description

You Have:

2+ years of experience working in a customer service

Prior success in achievement of personal and team sales quota/goals

Experience in high-volume calling

Experience learning new technology and data

Process orientation and ability to follow call scripts

Problem solving skills

Excellent knowledge of MS Office programs

Experience working with Salesforce.com or similar CRM

Experience or willingness to work from home

You Will

Manage high volume of customer contacts and communications through phone and email each day

Use contact search and productivity tools to verify contact information is accurate

Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

Develop a level of product knowledge to speak intelligently to customers and address specific objections

Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"

Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

Work with teams and management to promote a positive customer experience

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time