Specialist - Live Commerce

About the Role

We are looking for a Live Commerce Executive to manage and grow live commerce initiatives across TikTok, Shopee, and Lazada, working closely with both clients and external live commerce agencies. This role is the key bridge between clients, internal teams, and outsourced agencies—supporting co-planning, alignment on promotions and stock, and performance analysis to drive sales growth.

Key Responsibilities

Client Account Management

Serve as a key contact for assigned clients to align on commercial goals, promotions, pricing, and live commerce plans

Coordinate client inputs such as KOL list, product priority, key messages, selling angles, and campaign timelines and ensure operational readiness

Provide performance updates, insights, and recommendations to clients

Support preparation of campaign proposals, recap decks, and regular business reviews

Live Commerce Planning and Agency Coordination

Co-plan live commerce campaigns with outsourced agencies

Align campaign objectives, product focus, and promotional mechanics with client goals

Manage live commerce calendars and campaign readiness

Track agency deliverables and timelines

Performance Analysis and Optimization

Monitor and analyze live commerce KPIs to propose contingency plans

Review campaign results with agencies and clients to identify areas of improvement

Translate data into actionable recommendations

Maintain clear reporting and documentation

Stakeholder Management

Coordinate with internal teams to support smooth campaign execution by agencies

Ensure clear communication across stakeholders

Stay updated on platform tools, trends, and best practices

Requirement

1–2 years of relevant experience

Experience from a media agency, digital agency, or live/social commerce-focused environment

Experience in account management or client servicing

Understanding of e-commerce operations and live commerce mechanics

Familiarity with TikTok, Shopee, and Lazada platforms

Comfortable working with data and performance reports

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever.

Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.