Specialist Selene Finance

• Pretium is a specialized investment manager with ~$53.1 billion in assets under management focused on real estate, mortgagefinance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an
• employee base of ~3,900 globally as of March 31, 2022.
• Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES
• India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven
• Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our
• stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership.

Job Summary:

The Correspondence Drafter I is responsible for researching customer inquiries and verbal inquiry tasks, collaborating with internal business partners, and drafting accurate, professional, and customer-focused written responses. This role gathers and analyzes information from multiple sources to ensure responses are complete, compliant, and delivered within established service levels. The Correspondence Drafter I serves as a key liaison between departments and supports customer communications across a variety of servicing-related topics.

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Key Responsibilities:

· Research customer inquiries by reviewing account information, servicing system data, payment histories, escrow disbursements, ARM adjustments, loan balances, correspondence, and supporting documentation.

· Review payment histories and credit reports to determine whether corrections or fee waivers are appropriate.

· Collaborate with servicing departments, including Customer Service, Escrow, Cash Processing, Default, Loss Mitigation, Bankruptcy, Foreclosure, and other business units to gather information and resolve customer concerns.

· Draft clear, accurate, and professional written correspondence in response to customer inquiries, verbal inquiry tasks, and VOM requests.

· Translate complex servicing information into customer-friendly language.

· Ensure correspondence is consistent with company policies, investor requirements, and applicable regulatory guidelines.

· Collaborate with Correspondence Writers to review research findings, clarify account details, and ensure drafted responses are accurate, complete, and aligned with customer communication standards.

· Document research findings, actions taken, and response details within designated systems.

· Manage a pipeline of assigned work and meet established turnaround times and service level expectations.

· Identify recurring customer concerns, process gaps, or trends and escalate findings to leadership when appropriate.

Qualifications:

· Strong written communication and business writing skills.

· Excellent research, analytical, and problem-solving abilities.

· Strong attention to detail and commitment to accuracy.

· Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• •Ability to work independently and collaboratively across departments.
• •Strong organizational and time management skills.
• •Customer-focused mindset with sound judgment and professionalism.
• •Knowledge of mortgage servicing and servicing terminology is required.
• •MSP/Black Knight servicing system experience is preferred.
• •Proficiency with Microsoft Work, Outlook, and Excel.