Specialist _ SF Operation _ SG _ GBS MNL _ New

About Us

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
• For the better. Together.

The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About the Job

Provide exceptional and pro-active customer service through liaising with customers, shippers, network , and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for export, import and cross trade activities.

Key Responsibilities

Focus on customer needs and requirements as a priority

Pro-actively inform customer about any irregularities and provide alternative solution

Read and follow instructions defined in customer specific SOP’s

Organize the day to day running of specific import / export operational duties

Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation

Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties

Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments

Monitor daily import/export shipment/delivery requirements

Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system

Maintaining latest customer contact to ensure quality service provided to customer

Monitor and report where possible all import/export consignments within designated destinations and overseas sources were relevant

Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting

Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth

Become relatively conversant in the regulations, cultures and laws of those designated countries served

Be aware and practice specific duties in relation to the legal import/export movement of all hazardous goods

Support country on system roll out

Assist implementation of new customers, review SOP and provide pro-active feedback

Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

Excellent communication and customer service skills

End to end Air/Ocean Freight Import / Export experience is essential

Able to plan work and meet deadlines

A pro-active attitude

Ability to work under pressure to cope with periods of high workload and tight timelines

Willingness to work overtime to meet deadlines when required .

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!