Specialist, Software Engineer - ServiceNow Platform

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a skilled ServiceNow Developer to join our Enterprise ServiceNow Platform team. This role is responsible for designing, developing, configuring, and supporting ServiceNow solutions across multiple business functions, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO) as well as multiple scoped applications within the instance.

The ideal candidate will have strong hands-on ServiceNow development experience, a solid understanding of platform architecture and integrations, and the ability to work closely with product owners, architects, business stakeholders, and operational teams within a large enterprise environment. This position requires balancing development excellence with platform governance, operational support, and continuous service improvement.

Key Responsibilities

Platform Development & Configuration

• •Design, develop, and maintain ServiceNow applications, workflows, integrations, and platform configurations.
• •Build scalable solutions using the variety of opportunities provided by the platform, including items such as : Flow Designer, Integration Hub, scripting, UI Policies and Actions
• •Create and maintain Service Catalog items, record producers, knowledge management processes, and self-service experiences.
• •Develop custom applications while adhering to ServiceNow best practices and enterprise governance standards.
• •Participate in platform upgrades, patching activities, and technical debt remediation efforts.

ITSM & Service Operations

• •Support and enhance Incident, Problem, Change, Request, Knowledge, and CMDB processes.
• •Develop automation solutions that improve operational efficiency and reduce manual effort.
• •Partner with service owners to optimize service management processes and improve user experiences.
• •Implement and maintain SLAs, OLAs, and operational performance reporting.

HRSD Support

• •Configure and maintain HR case management workflows and employee service experiences.
• •Support HR knowledge management, employee journey automation, and case routing processes.
• •Ensure appropriate handling of sensitive employee data through role-based access controls and security best practices.

Customer Service Management (CSM)

• •Enhance customer-facing service workflows and omnichannel service experiences.
• •Integrate customer service processes with enterprise systems and support tools.
• •Develop automations that improve customer satisfaction, case resolution times, and reporting capabilities.

ITOM Discovery & CMDB

• •Support ServiceNow Discovery implementation, configuration, and troubleshooting.
• •Assist with CMDB data quality initiatives and service mapping efforts.
• •Develop integrations and automation to improve configuration management accuracy.
• •Partner with infrastructure and operations teams to maintain reliable discovery schedules and data governance practices.

Business Continuity Management (BCM)

• •Support BCM application configuration and process automation.
• •Assist in the management of continuity plans, testing schedules, recovery documentation, and compliance reporting.
• •Collaborate with risk, compliance, and operational teams to improve resiliency processes.

Collaboration & Delivery

• •Participate in Agile ceremonies, including sprint planning, refinement, reviews, and retrospectives.
• •Work closely with architects, product managers, business analysts, and platform administrators to deliver solutions aligned with enterprise roadmaps.
• •Provide production support, root cause analysis, and issue resolution for platform-related incidents.
• •Contribute to documentation, development standards, and knowledge-sharing activities.

Additional Skillsets

Experience

• •3-5 years of hands-on ServiceNow development experience in an enterprise environment.
• •Experience supporting multiple ServiceNow modules, including:
• •ITSM
• •HRSD
• •CSM
• •ITOM Discovery
• •SLO

• •Strong JavaScript development skills.
• •Experience with ServiceNow Flow Designer and IntegrationHub.
• •Understanding of CMDB concepts (including CSDM), configuration management, and ITIL processes.
• •Experience working within Agile delivery teams.
• •Strong analytical, troubleshooting, and problem-solving skills.
• •Excellent written and verbal communication skills.

Technical Skills

• •Flow Designer
• •IntegrationHub
• •App Engine
• •Service Catalog
• •Service Portal
• •UI Builder
• •CMDB
• •Discovery
• •Business Rules
• •Script Includes
• •ACLs
• •Transform Maps
• •Import Sets
• •Performance Analytics

Development & Integration

• •JavaScript
• •REST APIs
• •SOAP APIs
• •JSON
• •XML
• •Git-based source control

Frameworks & Methodologies

• •ITIL
• •Agile/Scrum
• •SDLC
• •Change Management
• •Platform Governance

Key Competencies

• •Strong customer and service orientation.
• •Ability to translate business requirements into technical solutions.
• •Effective stakeholder management and communication.
• •Continuous improvement mindset.
• •Ability to manage multiple priorities in a fast-paced enterprise environment.
• •Strong attention to detail with focus on quality and maintainability.

The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

#LI-MS2 #LI-REMOTE

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications.

Job Description

Key Responsibilities:

Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices in an agile environment.

Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

Use DevSecOps practices, tooling, and techniques.

Drive continuous improvement and learning through ongoing training, practice, and innovation.

Manage medium to large project priorities, deadlines, and deliverables proactively.

Provides technical guidance to others.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education : Completion of undergraduate studies in computer science, management information systems, or other related degrees. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience : Four or more years of software engineering, analysis, or related technology