Specialty Care KAM Enablement Director – I&I

Reports to the Specialty Care Customer Enablement Team Lead, with dotted line accountability to the Specialty Care KAM National Lead and Leadership team.

Why Patients Need You

Patients living with serious and complex conditions depend on account teams that are prepared, aligned to the right customers, and supported by systems that simply work. Members of the US Specialty Care Customer Engagement Platform Enablement Team work across a broad, multidisciplinary group of stakeholders to build and continuously improve the commercial customer-facing platform that makes this possible, measured by clearly defined key performance indicators.

This Director holds two accountabilities in a single role: strategic enablement leadership for the Specialty Care KAM organization, and ownership of the shared operating infrastructure that every Specialty Care KAM team runs on.

What You Will Achieve

KAM Enablement Strategy. Set and lead the enablement agenda for the Specialty Care KAM organization, translating franchise priorities into engagement frameworks, lead account prioritization processes, capability building, and help translating project work back to measurable results.

Specialty Care Portfolio Operations. Own the operating system for KAM teams across Specialty Care, including alignment and deployment, CRM, data and license investments, budget, SOPs, national meetings, and recognition, so every franchise executes to one consistent standard.

Operating Plan Execution. Deliver seamless execution of operating plans through continuous improvement, insight generation, and disciplined program management.

How You Will Achieve It

KAM Enablement Strategy

Partner with the Enablement Team Lead and Specialty Care KAM leadership to set the annual enablement agenda and identify the themes and initiatives that advance productivity, efficiency, and results.

Lead evolution of the Specialty Care KAM engagement framework and account team model, including the KAM and SCG account prioritization model, deployment in partnership with KAM/SCG leadership and cross functional partners.

Own, inventory, and apply third party and customer research to shape the Specialty Care operating plan and assess the impact of an evolving market on the KAM/SCG approach.

Generate insights and develop strategies that maximize the impact of the Specialty Care KAM organization, and present recommendations to senior leadership.

Lead onboarding, Fast Start, training coordination and platform curriculum, and capability sustainment for KAM RDs, KAMs, and HIT KAMs, coordinating with Marketing, Medical, and the integrated account team.

Specialty Care Portfolio Operations

Serve as the single operational owner for KAM alignment across Specialty Care through PfizerAlign, including account alignments, territory development, position and organizational realignments, secondments, product alignments, platform access, and DL alignments.

Lead KAM CRM (LSC & Valkre) strategy, change control, and maintenance with cross functional partners; triage field service requests and safeguard reporting and analytics integrity.

Own the Specialty Care KAM enablement budget, including planning, requests, tracking, and variance management in support of the operating plan.

Manage third party database and information licenses, evaluate utilization and return on investment, and recommend changes to the investment mix.

Drive development, maintenance, and monitoring of KAM operational SOPs, establishing one consistent standard across Specialty Care.

Lead the planning, production, and execution of National calls and Regional and National meetings for the Specialty Care KAM organization.

Manage the KAM recognition platform in collaboration with the KAM National Leads.

Coordinate executive field and account engagements with KAM leadership, and support PRT with planning for major congresses.

Deliver CRM, business review, and account alignment and overlap reporting for internal and external partners.

Continuous Improvement and Leadership

Identify, prioritize, and lead continuous improvement projects that create consistency across teams and advance operating plan execution.

Drive adoption of AI and digital tools that improve KAM productivity and reduce operational burden on the field.

Build partnerships across functions and business units to ensure alignment, consistency, and efficiency across KAM platforms.

Lead with indirect authority, guiding the work of colleagues and partners across a matrix to deliver meaningful business outcomes.

Ensure all actions are compliant and adhere to Pfizer Values and OWN IT principles.

Basic Qualifications

Bachelor's degree required.

10+ years of pharmaceutical, biotech, or medical marketing or sales experience, with extensive external healthcare market and advanced customer and health system knowledge.

Headquarters experience working across cross functional departments, teams, and business units.

Demonstrated ownership of commercial operating infrastructure such as field alignment, CRM, budgets, or data and vendor agreements.

Ability to work effectively in a matrix organization and lead with indirect authority.

Proven program and project management skills, delivering multiple near term and long term priorities simultaneously.

Strong strategic skills, including identifying and addressing major challenges such as new competition or a shifting market, while balancing near term needs with long term vision.

Excellent written, verbal, and presentation skills for senior leadership and external audiences, including RPs, RBDs, RMs, Marketing, and Medical.

Preferred Qualifications

• •5+ years of key account management, operations /strategy, or sales leadership experience with a strong history of performance.
• •Rare Disease, Dermatology experience preferred

Experience supporting customer facing teams across multiple franchises or therapeutic areas.

Prior promoted leadership roles with a track record of results in direct or matrix leadership positions.

Advanced degree.

Non Standard Work Schedule, Travel, or Environment Requirements

Travel required to HQ (Collegeville and New York), POAs, and other business meetings throughout the year.

Up to 50% travel may be required.

Other Job Details

Last Day to Apply: October 9, 2026

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.


This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.



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