SPIV Program Manager - BCM, Business Continuity Management

We detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries. We create a trusted store where millions of buyers and sellers can safely transact online.

About the Team: We are a highly diverse team comprising individuals from various backgrounds who ensure Amazon continues to remain a safe place for our selling partners to do business on our platform. We welcome professionals who are open to new ideas and perspectives. Our team's strength lies in our ability to leverage our diverse experiences and expertise to drive innovation and solve complex challenges. We value collaboration, creativity, and a willingness to embrace different viewpoints.

Transform Business Resilience at Scale: Are you passionate about building resilient businesses and driving innovative solutions? We're seeking a Program Manager to architect our Business Continuity Management initiatives.

About the Role and Your impact: This role offers the opportunity to re-imagine how a global organization maintains operational excellence while adapting to dynamic challenges. As the Program Manager for Business Continuity Management, you'll be at the forefront of ensuring our organization's resilience during disruptions. You'll collaborate with stakeholders across all levels to develop, implement, and maintain robust business continuity plans. You'll drive innovation at the intersection of risk management, operational excellence, and technological advancement.

• Key job responsibilities
• •Spearhead, Design and execute Business Continuity strategy for manual, 3P vendors and API vendors, that set new standards for operational resilience focusing on effective response and recovery capabilities aligned with key metrics (RTO, RPO)
• •Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design
• •Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models
• •Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity
• •Leverage insights from drills, exercises, and real events to continuously improve our continuity programs
• •Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies
• •Manage and update all SPIV business continuity documentation, ensuring stakeholder alignment
• •Maintain clear communication on plan changes and dependencies with partners
• •Build and evolve our continuity programs using real-world insights and emerging best practices
• •Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions
• •Foster a culture of preparedness and innovation across global teams

Basic qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements
• - 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• - Experience in creating process improvements with automation and analysis, or experience troubleshooting problems and offering solutions to streamline complex challenges
• - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Preferred qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules
• - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• - 3+ years of operational experience

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