Sponsor Donor Support Associate II

This intermediate associate executes the day-to-day processes and activities to service the sponsor-donor connection. Specifically, the sponsor and donor services associate processes child sponsorship, child survival, youth and other field program communication resources. He or she may coach the work of other associates.

Responsibilities

Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.

Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the church partner.

Provides production schedules with deadlines as well as feedback on the quality of information received.

Collaborates with various field office staff to conduct and support marketing or external relations related information processing.

Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.

Monitors quality of documents and prepares them for entry into the database for dispatching.

Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.

May provide some general administrative support.

May provide technical advice on systems and programs commonly used in this role to other assistants and offices.

Culture

Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education

Bachelor’s degree in Social Work, Social Sciences, Finance, Accounting, Information Technology (IT), or a related field

Experience

Minimum of two (2) years of relevant professional experience in social work, sponsorship and donor services, administration, customer support, records management, data management, or a related field

Skills and qualifications

Demonstrated proficiency in Microsoft Office applications and the ability to work with databases and information management systems.

Strong written and verbal communication skills in English;

knowledge of Kinyarwanda is highly desirable.

High level of attention to detail and commitment to data accuracy.

Ability to organize and manage multiple priorities while meeting deadlines.

Strong interpersonal skills with the ability to collaborate effectively with church partners, sponsors, donors, and internal stakeholders.

Commitment to Compassion International’s Christian mission, values, cultural behaviors, and child protection standards

Interested candidates must submit:

An updated Curriculum Vitae (CV).

A Cover Letter.

Copies of academic certificates and other relevant academic documents.

*Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment

Office – Standard Office Environment

Location: Kigali/Rwanda

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 10% of normal schedule

The deadline to apply is October 20th, 2026 at 12:00 am EAT