hirly
Sign inGet started free

Sutherland

Spotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract

Sofia, Sofia City Province, Bulgaria

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Sutherland first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included
Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
BG
Work mode
Remote-friendly
First seen by hirly
12 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

What You'll Do (Non-Voice Support Only):

  • Provide email and chat support (no phone calls!) to platform users
  • Answer common "how-to" and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity
  • Fixed Term Contract from 6th of November till 23rd of December
  • Full time contract only

What We’re Looking For:

  • Fluency in French (C1 level) and English (C1 level) 
  • Valid EU work permit – required to work in Bulgaria
  • Availability to work flexible shifts, including weekends
  • Previous customer service experience – a plus, but not a dealbreaker
  • Excellent communication skills
  • A positive, problem-solving attitude

What You’ll Get:

  • Fully remote training and work from anywhere in Bulgaria
  • Food vouchers and Multisport card (partially covered)
  • Performance bonuses
  • World-class training and career growth opportunities
  • Digital HR services and 24/7 psychological support

Why Join Us?

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive, multicultural environment

About Sutherland

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.

If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.

With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

 

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job