Sr Analyst Operations

POSITION SUMMARY: The Senior Analyst, Operations is responsible for gathering, streamlining, standardizing, and documenting processes that support the corporate Operations Support function in building consistent standard operating procedures for operations. The Senior Analyst collaborates with subject matter experts in the field to break down complicated problems, identify areas of improvement, align responsibilities, and document step-by-step procedures, ultimately providing solutions to challenges faced in operations. This role develops and delivers invaluable content used to train key roles in the field operations space enterprise-wide.

PRINCIPAL RESPONSIBILITIES:

• •Discovers and documents existing operational processes in the field that are in line with the strategic plan of the Operations Support Department.
• •Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures across the organization.
• •Plans and leads efforts in alignment with Operations strategy and timeline to streamline and document approved processes in clear, concise, and engaging deliverables for use during implementation and continual training.
• •In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team.
• •In collaboration with partners, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity.
• •Designs and continually updates the Operations internal SharePoint webpage with relevant, accurate, and easy to navigate content.
• •Conducts site visits as needed, such as deploying new initiatives or supporting high priority Business Units.
• •Identifies methods to simplify and streamline operational processes whenever possible.
• •Helps to develop, mentor and provide subject matter expertise to the analysts.
• •Travels up to 50% of the time, sometimes on short notice.
• •Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• •3 or more years of experience in the waste or transportation industry.
• •Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing.
• •Written and verbal communication skills, with the ability to create, process, and design content in mediums such as PowerPoint, Word, Visio, or Adobe Photoshop.
• •Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals.
• •Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
• •Ability to work as part of a team and display a positive attitude for this dynamic environment.
• •Solid report writing and ability to perform detail-oriented work.
• •Ability to work on complex projects within interdisciplinary teams
• •Ability to create and present executive level presentations to peers and internal customers.

MINIMUM REQUIREMENTS:

• •Experience with large-scale knowledge management and/or process improvement in a key support role.
• •Advanced level proficiency in Microsoft products; including but not limited to Outlook, Excel, Word, PowerPoint.

• •Strong analytical and critical-thinking skills, including the ability to evaluate large or complex data sets, identify patterns, test assumptions, and formulate defensible recommendations.
• •Ability to translate operational data and complex findings into clear, concise, and actionable business recommendations.

• •Demonstrating experience analyzing complex operational data and presenting findings and recommendations to business stakeholders.
• •Experience conducting root cause analysis and translating analytical findings into practical operational recommendations.
• •Experience developing dashboards, reports, presentations, or other materials used to support operational and leadership decisions.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.

Please note, this position is not sponsorship eligible.

Rewarding Compensation and Benefits

• Eligible employees can elect to participate in:
• •Comprehensive medical benefits coverage, dental plans and vision coverage.
• •Health care and dependent care spending accounts.
• •Short- and long-term disability.
• •Life insurance and accidental death & dismemberment insurance.
• •Employee and Family Assistance Program (EAP).
• •Employee discount programs.
• •Retirement plan with a generous company match.
• •Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• •Safe : We protect the livelihoods of our colleagues and communities.
• •Committed to Serve : We go above and beyond to exceed our customers’ expectations.
• •Environmentally Responsible: We take action to improve our environment.
• •Driven : We deliver results in the right way.
• •Human-Centered: We respect the dignity and un