Sr. Associate, GCO

As an HR Assistant you will play a critical role in managing recruiting activities and building candidate relationships, often providing candidates with their first impression of Amazon. The ideal person will be an organizational expert, work effectively with the candidates, possess great communication skills, enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization.

• Key job responsibilities
• •Manage candidate communications and scheduling through the recruitment process
• •Handle candidate inquiries via phone, email, and chat
• •Process and track cases in our service management system
• •Provide accurate information using standard operating procedures and documentation
• •Support candidates through their onboarding journey
• •Contribute to process improvements and documentation updates
• •Maintain accurate records and conduct quality checks

• A day in the life
• Your day begins with diving into administrative tasks before transitioning to our core focus - delivering exceptional customer service primarily through phone interactions. While you'll work independently, you're never alone. Our collaborative environment ensures you have seamless access to our experienced back-office team and process specialist when you need guidance.

• About the team
• You'll be part of a dynamic team that leads with open communication and mutual support. Whether you're seeking advice or sharing your own expertise, you'll find yourself among colleagues who are genuinely interested in helping each other succeed.

Basic qualifications

• - English proficiency (B2/C1 level)
• - Spanish (C2 native)
• - Strong communication skills, both written and verbal
• - Detail-oriented with good organizational abilities
• - Ability to work independently and as part of a team
• - Basic problem-solving skills
• - Ability to handle confidential information professionally
• - Adaptable to changing priorities in a fast-paced environment

Preferred qualifications

• - Previous customer service or coordination experience
• - Experience with HR systems or recruitment processes
• - Experience in a multilingual environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.