Sr Business Analyst

Job Description: Business Analyst – Pre-Sales (IT Services)

Position: Business Analyst – Pre-Sales

Employment Type: Full-time

About the Role

We are seeking a proactive and analytical Pre-Sales Business Analyst to support our IT Services Sales Team. The ideal candidate will work closely with clients, understand their business needs, and help craft tailored service-based solutions. This role is crucial in bridging clients’ requirements with our technical and delivery capabilities.

Key Responsibilities:

Client Discovery & Requirement Analysis

• •Conduct requirement-gathering meetings with prospective clients.
• •Understand business objectives, technical needs, and project goals.
• •Translate discussions into structured documents (BRD, SRS, user stories, workflows).

Solution Mapping for IT Services

• •Analyse client needs and maps them to relevant service offerings (development, QA, cloud, support, staffing, etc.).
• •Engage with technical teams to design scalable, cost-effective, and service-oriented solutions.
• •Create solution overviews, capability decks, and delivery approach documents.

Proposal & Documentation Support

• •Prepare proposals, SoW, effort estimations, RFP/RFI responses, and capability presentations.
• •Ensure all documents clearly reflect services, scope, timelines, and assumptions.
• •Collaboration with sales and delivery leads to finalizing cost models and pricing.

Sales Enablement & Client Communication

• •Support sales team with presentations, demos, and functional explanations.
• •Participate in client calls to respond to queries and explain service strengths.
• •Communicate value propositions and differentiate our service offerings.

Cross-Functional Coordination

• •Work closely with delivery managers, architects, developers, and sales.
• •Ensure alignment on service capability, timelines, risks, and delivery feasibility.
• •Contribute to internal knowledge-sharing on new service offerings and processes.

Market & Competitor Analysis

• •Research industry trends, best practices, and competitor service models.
• •Provide insights to leadership to enhance or modify service offerings.
• •Maintain awareness of emerging technologies and service opportunities.

Transition to Delivery

• •Provide complete handover to project/delivery teams post -deal closure.
• •Ensure scope, documentation, and expectations are transparent and aligned.

Required Skills & Qualifications:

• •Bachelor's degree in business, IT, Engineering, or related field.
• •7+ years of experience as a Business Analyst or Pre-Sales Analyst in an IT services company.
• •Strong understanding of IT services like software development, QA, DevOps, cloud, support, or staff augmentation.
• •Excellent communication, presentation, and client-engagement skills.
• •Experience preparing proposals, SoW, estimations, and functional documentation.
• •Familiarity with tools like JIRA, Confluence, MS Office, Visio, Figma, or similar.

Good to Have:

• •Experience working with global clients (US, UK, Australia).
• •Knowledge of various engagement models (T&M, fixed cost, dedicated team).
• •Understanding of Agile methodologies.
• •Ability to create process diagrams, user flows, and wireframes.