Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

Department:

10000 NCCT (National Center for Clinical Trials) - Divisional Administrative Expense

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

fully remote; may require minor travel to corp office for user group meetings

Pay Range:

$41.10 - $61.65

The Advocate Health National Center for Clinical Trials (NCCT) is setting a new benchmark for excellence and innovation in clinical trial solutions. Our goal is simple yet bold: We connect researchers to a broad population of patients and streamline the enrollment process, delivering more inclusive cohorts and more efficient clinical trials. And we make it easy for patients to engage in clinical trials in their own communities.

Grounded in experience and supported by the integrated research expertise of Wake Forest University School of Medicine, the Advocate Health National Center for Clinical Trials is a first-of-its-kind, fully integrated solution designed to make participation in clinical trials part of the standard of care for patients. Our technology ecosystem supports clinical trials across all stages of planning and execution, from recruitment and retention to management and virtual care, delivering efficient processes and high-quality results. Powered by the expertise of the school of medicine's research team and Advocate Health clinicians and accelerated by cutting-edge technology, we are uniquely positioned to make an impact.

Job Description Summary:

The NCCT Business Process Analyst Sr plays a pivotal role in advancing the mission of the NCCT by translating strategic business objectives into detailed operational processes, requirements, and solution specifications that enable successful solution delivery. This individual reports to the Vice President and Head of Technology & Transformation and works closely with Product Management, Operations, Research, Informatics, Engineering, and other cross-functional stakeholders.

The NCCT Business Process Analyst Sr operates at the intersection of business process design, operational excellence, and solution delivery. This role is responsible for understanding current-state operations, defining future-state workflows, documenting requirements, and ensuring business needs are clearly translated into actionable solution designs. The NCCT Business Process Analyst Sr serves as a critical link between strategy and execution by ensuring that business objectives, process requirements, data needs, and system capabilities are fully understood, traceable, and aligned throughout the delivery lifecycle.

This role is not focused on product ownership. Instead, it:

• •Translates strategic vision into clear business processes, requirements, and solution specifications
• •Defines current-state and future-state workflows that enable technology-driven transformation
• •Works with stakeholders to identify business rules, process improvements, and operational efficiencies
• •Provides detailed requirements, workflow documentation, and acceptance criteria for delivery teams
• •Maintains end-to-end traceability from business need through implemented solution
• •Partners with technology, informatics, and operational teams to ensure successful implementation and adoption

Major Responsibilities:

Business Process Analysis & Design

Analyze current-state workflows, operational processes, and pain points across NCCT and research functions

Facilitate process discovery workshops and stakeholder interviews

Develop future-state process models that optimize operations through technology, automation, data, and AI

Document business processes using industry-standard methodologies and tools

Identify opportunities to improve efficiency, scalability, quality, and user experience

Ensure process designs align with organizational objectives and product strategy

Requirements Elicitation & Documentation

Elicit, analyze, and document business, functional, non-functional, and operational requirements

Translate stakeholder needs into clear, actionable requirements for delivery teams

Develop user stories, business rules, process flows, use cases, and acceptance criteria

Establish Definition of Done and success criteria for delivered capabilities

Manage requirements throughout the solution lifecycle and support prioritization efforts

Workflow & Solution Design

Create detailed workflow diagrams, decision trees, and operating models

Define business rules, exception handling, and process dependencies

Partner with Product Managers and technical teams to design technology-enabled solutions including proprietary and SaaS configured products

Validate that proposed solutions meet documented business needs

Support solution reviews and design discussions through a business process lens

Data & Integration Analysis

Define business data requirements and process-related data flows

Document source-to-target mappings and integration requirements

Partner with informatics, engineering, and platform teams to ensure data accuracy and usability

Analyze impacts of data changes across systems and workflows

Support development of reporting, measurement, and process performance frameworks

Delivery Support & Validation

Serve as a trusted advisor to engineering and delivery teams throughout implementation including vendors, as required

Clarify requirements, business rules, and process intent during solution development

Support user acceptance testing planning and execution

Validate delivered solutions against requirements and acceptance criteria

Ensure successful transition from design to operational adoption

Governance, Traceability & Continuous Improvement

Maintain complete traceability between business objectives, requirements, process designs, and implemented solutions

Establish standards and best practices for process documentation and requirements management

Monitor operational outcomes and identify opportunities for continuous improvement

Support change management, training materials, and rollout documentation

Promote a culture of process excellence, standardization, and continuous optimization

Education Required:

• •​​ Bachelor’s degree in business, Healthcare Administration, Information Systems, Technology, Engineering, or related field
• •7+ years of experience in business analysis, process improvement, operational transformation, or related disciplines

Work Experience Required:

• •Proven experience analyzing and redesigning complex business processes and workflows
• •Experience gathering and documenting functional and operational requirements
• •Strong knowledge of process modeling methodologies, workflow documentation, and business analysis techniques
• •Experience collaborating with cross-functional business and technical teams
• •Experience supporting agile, iterative, or hybrid delivery methodologies

Knowledge, Skills & Abilities Required:

• •Strong analytical, critical thinking, and problem-solving skills
• •Demonstrated ability to translate strategic objectives into detailed requirements and executable work
• •Excellent written communication skills with experience developing executive-ready documentation
• •Strong stakeholder engagement and facilitation skills
• •Ability to manage multiple initiatives in a fast-paced and evolving environment

Physical Requirements and Working Conditions

Office job

Preferred Job Requirements

Preferred Education

Master’s degree in finance, Business Administration, Healthcare Administration, Industrial Engineering, or a related field preferred.

Preferred Experience

• •Experience within healthcare, clinical research, life sciences, or regulated industries
• •Experience supporting digital transformation and operational excellence initiatives
• •Experience creating process architecture, value stream maps, and workflow designs
• •Experience working in highly matrixed organizations
• •Experience supporting AI-enabled workf