Sr Coordinator, Platinum Access - LA28 Olympic & Paralympic Games

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.



THE ROLE

The Senior Coordinator, Platinum Access is a key role within the On Location Platinum Access & Enterprise Partnership teams responsible for supporting the custom program business development for the Olympic and Paralympic Games. This team curates programs for, sells to and manages a variety of clients, including corporate buyers, HNWI, as well as sponsors, national federations, licensees, suppliers, donors, other stakeholders of National Olympic Committees (NOCs), International Federations, rightsholder affiliates, and host cities/organizing committees. This role will be responsible for maximizing business development efforts by recommending technology processes and sales enablement tools to drive more efficient CRM, pipeline management, and on-site delivery processes. From time to time, this role will also be asked to support the Global Operations team to deliver the contractual program elements. The role will collaborate with a variety of On Location’s functional areas, including but not limited to Technology, Data, Direct Sales, Marketing, and Games Services.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Primary Responsibilities:

• •Business Operations
• •Provide general support to the Platinum Access, Stakeholder/Enterprise Partnerships and the Global Operations Team as needed
• •Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations
• •Lead and manage an efficient onboarding and training process for both teams, as new employees are hired and as new processes are established or technologies are developed
• •Manage Platinum Access team expenses
• •Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed
• •Maintain working knowledge in the following areas:
• •Commercial and Stakeholder/Affiliate Product Offerings and Inventory
• •Platinum Access Collection for the Olympic & Paralympic Games
• •LA28 competition/event venue locations and event schedules
• •Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs

• •Author and distribute event-related communications to applicable staff
• •Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
• •Execute all other duties assigned by the team or leadership

• •Business Development
• •Manage supporting tools for pipeline management (e.g. Airtable), CRM (e.g. Salesforce), and point of sales systems (unique to each rightsholder)
• •Help identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives
• •Build and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound
• •Author, edit, assist with design, and/or produce proposal materials
• •Support Management during the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences
• •When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members
• •Establish and implement initiatives for CRM and pipeline management processes, leveraging technology systems and tools to enhance efficiency and streamline operations
• •Maintain client records in the CRM/database (Salesforce & Airtable), inventory management system (Optimo, TPS, Secutix, and other systems as implemented), and lead revenue reporting with the data team (Omni).

• •Account Management
• •Support the team as they research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions

• •Program Management/Global Operations
• •Take on an on-site role in the delivery of individual programs as requested by Global Operations team

Other Duties & Responsibilities:

• •Assist in the development, documentation, and implementation of specific procedures, systems, and operational efficiencies
• •Conduct and/or participate in Team and Leadership Team meetings, as needed
• •Provide leadership / feedback on process development / improvement during meetings
• •Participate in post-event review meetings regularly
• •Conduct process review / improvement meetings regularly
• •Monthly expense and/or event budget reconciliations, as needed
• •Drive focus on Continuous Quality Improvement
• •Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
• •Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
• •Extensive collaboration and communication within the team and across workstreams

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• •Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
• •Experience in a management position (minimum of 2+ years), preferably in a B2B role or within the travel and hospitality industry
• •Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel,