Sr. Customer Account Executive, Mexico and Central America

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As an Account Manager for the LATAM team, you will drive customer retention and expansion across Braze’s strategic client base in Mexico and Central America. This is a high-impact, hybrid role based in Mexico City, where you will partner closely with leading B2C brands, helping them maximize value and scale their customer engagement strategies using Braze.

Key Responsibilities:

Account Management & Growth

Own and manage a portfolio of key accounts in Mexico and Central America, acting as the main point of contact for all commercial needs.

Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities.

Identify and cultivate relationships with decision-makers and influencers within client organizations.

Navigating Sales Stages & Quota Achievement

Expertise Across Sales Stages: Demonstrate mastery from initial opportunity identification to Closed Won, executing a methodical approach to consistently meet and exceed quota.

Customer-Centric Strategy: Deeply understand customer goals, decision-making dynamics, and timelines to drive impactful, consultative commercial engagement.

Strategic Deal Progression: Advance renewal and expansion deals with well-timed milestones and proactive stakeholder management.

Renewal Approach & Strategy

Manage Braze’s renewal lifecycle to maximize customer satisfaction, net retention, and long-term partnership value.

Seamlessly orchestrate the customer journey alongside cross-functional partners—recognizing how Customer Success "pilots the plane" mid-contract while Account Management leads commercial negotiations up to renewal.

Cross-Functional Collaboration

Partner closely with Customer Success, Solutions Consulting, Support, and Product teams to align on account strategy, technical needs, and feature adoption.

Synthesize and communicate client insights and feedback internally to help influence regional go-to-market priorities and product roadmaps.

Effective Communication Strategy

Versatile Communication: Leverage a multi-channel approach (email, phone, executive meetings, in-person touchpoints) to engage effectively with C-level and day-to-day stakeholders.

Clear & Tailored Messaging: Deliver concise, business-oriented messaging tailored to different audiences and executive levels.

Market Understanding & Strategic Initiatives

Stay ahead of regional market trends, competitive positioning, and consumer engagement best practices across LATAM.

Champion regional GTM initiatives to strengthen Braze's brand and presence across Mexico and Central America.

WHAT SUCCESS LOOKS LIKE

Consistently hitting or exceeding quarterly and annual net retention and expansion quota targets.

Building structured, multi-threaded relationships with executive sponsors and operational leaders across your assigned territory.

Partnering with cross-functional teams to proactively identify churn risks and uncover high-value expansion opportunities early in the contract cycle.

WHO YOU ARE

Location & Work Setup: Based in or near Mexico City and able to work in a hybrid setup from our local office.

Experience: 5+ years of quota-carrying account management, customer success, or digital sales experience, ideally within Enterprise SaaS, MarTech, or customer engagement platforms.

Domain Knowledge: Solid foundation in digital marketing, mobile/cross-channel messaging, customer retention, and CRM ecosystems.

Track Record: Demonstrated history of managing high-value enterprise accounts, driving contract renewals, and delivering account expansion/upsell quota.

Language Skills: Trilingual fluency in English, Spanish, and Portuguese (written and verbal) is required to collaborate across regional clients and global internal teams.

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).

Mobility: Willingness to travel across Mexico and Central America as needed for strategic client engagements.

WHY JOIN

High Visibility & Impact: Play a pivotal commercial role in one of Braze's fastest-growing regions, directly impacting company expansion across LATAM.

Collaborative Culture: Join an inclusive, high-performing team supported by dedicated leadership, continuous enablement, and peer mentorship.

Competitive Package: Competitive base salary, uncapped commission structure, and comprehensive local benefits.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in