Sr. Customer Solutions Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Senior Customer Solutions Architect

About the role

The Senior Customer Solutions Architect (Sr. CSA) owns the technical relationship for our most complex and strategic customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the Sr. CSA makes sure these customers not only deploy successfully, but keep scaling and expanding their usage over time.

This role operates as a technical account manager and strategic advisor to some of our largest customers. The Sr. CSA owns the technical narrative after go-live: leading architecture strategy, running executive-level technical conversations, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion.

The Sr. CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) across a book of larger, more strategic accounts. Beyond their own accounts, the Sr. CSA sets the standard for the CSA team by mentoring teammates, building repeatable playbooks, and shaping how the team works. This is a senior individual contributor role with no direct reports.

Location: Austin, TX / Denver, CO / New York City, NY (hybrid). This is a full-time position, and candidates must be located in Austin, Denver or NYC and able to work in the office two days a week (Tuesday and Thursday).

What you'll do

Customer Adoption and Value Realization

Own the post-sales technical relationship for a portfolio of our most complex, strategic Enterprise accounts, including multi-business-unit and multi-region customers

Set the adoption strategy for each account, and drive optimization and sustained usage of the platform at scale

Introduce new products and features to customer leaders and architects, and shape how they fit into the customer's roadmap

Design enablement programs and workshops for large, distributed customer teams, and turn the best ones into reusable programs for the CSA team

Anticipate churn or contraction risks well before they surface, and lead recovery plans for at-risk strategic accounts, including implementation reviews and healthcheck sessions

Expansion and Growth

Co-lead multi-quarter expansion strategy with the AE across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account

Shape the account plan and own the technical side of the expansion pipeline, translating executive-level customer initiatives into scalable data workloads and solutions

Lead technical validation of the most complex new workloads, including workshops and, where necessary, proofs of concept (POCs)

Turn successful use cases into repeatable expansion plays that other CSAs can run in their own accounts

Advise on the customer lifecycle, renewals, and commercial structure of large accounts

Technical Strategy and Architecture

Act as the chief technical stakeholder for your accounts after go-live, and the escalation point for the hardest technical questions

Set architecture direction across your accounts, and design cross-product Fivetran and dbt reference architectures that other CSAs reuse

Advise customers' senior architects and data leaders on pipelines, transformation, automation, governance, security, and platform adoption at scale

Maintain technical artifacts such as architecture documentation, design patterns, and knowledge bases, and raise the quality bar for the team's shared assets

Stakeholder Engagement and Account Planning

Serve as the company's technical voice with senior executives (VP and C-level), while building multi-threaded relationships across technical, operational, and executive stakeholders

Run regular technical cadence calls, executive business reviews, and roadmap sessions

Own Mutual Success Plans and shape Mutual Account Plans with the AE, mapping whitespace across business units, subsidiaries, and use cases

Align customer technical strategy with business objectives and commercial plans, and represent the technical view in account strategy discussions

Internal and Partner Collaboration

Act as the technical orchestrator across Sales, Professional Services, Product, and Engineering, resolving cross-team issues on strategic accounts with minimal direction

Advocate for customer needs internally, and influence the product roadmap and priorities with well-supported customer evidence

Collaborate with technology partners and system integrators (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value on strategic accounts

Partner with CSA leadership to improve team processes, refine assets, and strengthen the knowledge-sharing loop

Technical Leadership Without Direct Reports

Mentor and coach CSAs on technical depth, account strategy, and customer conversations

Take on the most ambiguous and high-stakes customer situations, and bring structure that others can follow

Serve as a go-to expert and sounding board for complex accounts, architecture reviews, and executive-level presentations

Help onboard new CSAs and contribute to hiring by interviewing candidates

Build and share playbooks, reference architectures, and demo assets that raise the performance of the whole team

Thought Leadership

Create and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources

Represent the company as a technical speaker at customer, partner, and industry events

Work closely with Regional and Product Marketing to support field and industry events, and align field and industry requirements with the product roadmap

What you bring

5+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer, with a track record on large Enterprise accounts

Proven record of owning customer outcomes after the sale, including adoption, renewal, and expansion, with results you can quantify (such as NRR, GRR, or incremental ARR)

Deep technical background, with experience designing scalable data architectures, a strong understanding of modern data warehousing and the analytics stack, and advanced SQL proficiency

Ability to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations

Strong stakeholder management skills across technical and non-technical audiences, and credibility presenting to senior executives

Experience mentoring or coaching peers, and influencing teams and processes without formal authority

A proactive, self-sufficient, and highly organized approach to managing multiple strategic accounts

Comfort operating strategically while also engaging in deep technical discussions

Ability to operate in an ambiguous, fast-paced environment, think on your feet in customer conversations, and bring structure to unclear situations

A team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs

Openness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to customers and events as needed

What Will Make You Stand Out

Hands-on experience with dbt, including large-scale project design; dbt certification is a bonus

Python competency and advanced SQL knowledge

Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)