Sr. Customer Success Manager, Seller Compliance, Compliance Team

We are seeking a highly capable and AI-savvy Senior Customer Success Manager to lead strategic Seller Compliance initiatives that improve Seller success through AI-enabled business transformation. This role sits within the Seller Compliance organization and serves as the bridge between frontline Seller engagement and scalable AI innovation. The successful candidate will work closely with Sellers, Account Managers, Product, and Marketing teams to identify Seller compliance pain points, capture Voice of Seller, and transform proven Account Manager knowledge and best practices into AI-enabled Seller Compliance capabilities.

The role focuses on improving Seller outcomes across both regulatory compliance and Amazon policy compliance by scaling personalized guidance, Seller education, workflow automation, and Seller engagement through AI technologies. This role drives seller-centric requirements, validates solution hypotheses, and partners across organizations to deliver measurable improvements in Seller experience, compliance outcomes, and operational efficiency.

The ideal candidate combines deep customer obsession, strong business judgment, analytical thinking, and hands-on curiosity with emerging AI technologies. They are passionate about improving Seller success, simplifying complex compliance journeys, and transforming frontline operational expertise into scalable experiences that benefit millions of Sellers.

• Key job responsibilities
• * Build a deep understanding of Seller compliance journeys across both regulatory compliance and Amazon policy compliance through direct Seller engagement, Voice of Seller (VoS), data analysis, and operational insights.
• * Identify recurring Seller pain points, emerging risks, and opportunities to improve Seller success, translating Seller insights into strategic priorities and scalable business initiatives.
• * Capture and standardize Account Manager knowledge, best practices, and proven Seller engagement models to improve consistency and scalability across Seller Compliance programs.
• * Identify opportunities to transform repetitive Seller support activities and Account Manager workflows into AI-enabled Seller experiences, including Seller education, guidance, workflow automation, and self-service capabilities.
• * Define business requirements and partner closely with Product and Account Manager teams to deliver scalable AI-enabled Seller Compliance solutions.
• * Validate business hypotheses using data, experimentation, analytics, automation, and AI tools to continuously improve Seller experience, compliance outcomes, and operational efficiency.
• * Own key Seller Compliance business metrics and establish mechanisms to monitor Seller adoption, operational effectiveness, AI impact, and business outcomes.
• * Lead cross-functional initiatives and influence business strategy by bringing frontline Seller insights into long-term planning, driving alignment across regional and global stakeholders.

Basic qualifications

• - * 8+ years of experience in Customer Success, Account Management, Business Operations, Program Management, Marketing, Consulting, Product Management, or related fields.
• - * Experience leading cross-functional business initiatives and delivering measurable business impact.
• - * Exposure to AI, automation, or emerging technologies through business, operations, product, marketing, or customer-facing initiatives.
• - * Strong analytical, problem-solving, and learning agility with the ability to thrive in a fast-paced environment.
• - * Excellent written and verbal communication skills in both English and Mandarin Chinese.

Preferred qualifications

• - * Experience working in e-commerce, marketplaces, compliance, risk management, or other customer-facing business functions.
• - * Experience leveraging AI or automation to improve business processes, customer experience, or operational efficiency.
• - * Demonstrated ability to influence stakeholders and drive alignment across cross-functional teams.
• - * Master's degree, MBA, or equivalent experience.

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