Sr Director of Customer Operations & Delivery

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an d d ata from a ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.

Overview

Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, we are expanding into new commercial and regulated markets.

Hypori is looking for a mission-driven, operationally rigorous Senior Director of Customer Operations and Delivery to join our Customer Success team. You will own post-sale delivery for Hypori’s federal programs, from deployment and accreditation through adoption, support, and renewal, and lead the program managers and delivery team who serve our Department of War and Intelligence Community customers. You will report to the SVP of Customer Success.

Hypori is proven at scale. More than 95,000 Department of War users are on the platform today, the Army runs BYOD on it, and we hold IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2. As our federal programs grow in size and classification level, the person in this seat builds the delivery engine that keeps mission customers successful and renewing.

Responsibilities

Own delivery and customer outcomes across Hypori’s federal programs, including deployment, on-boarding, adoption, support, and renewal

Lead, hire, and develop a team of program managers and delivery staff, setting clear goals and holding a high bar for execution

Serve as the senior point of contact for federal program offices and mission owners, including in classified settings

Build the delivery playbook: implementation methodology, program governance, success criteria, and KPIs for time to deployment, adoption, and customer health

Manage program scope, schedules, risks, and contract deliverables, and keep customers informed through regular program reviews

Support accreditation and authorization work, including ATO packages and security documentation, with customers and Hypori’s security team

Partner with Engineering, Product, Support, and Sales to resolve escalations and bring mission requirements into the product roadmap

Work with Sales and Contracts on renewals, re-competes, and expansions, and own the delivery approach in proposals

Coordinate with prime contractors, integrators, and partners on joint deployments

Report on program health, delivery metrics, and renewal forecasts to the executive team

Qualifications

10+ years in customer success, program delivery, or professional services, including 5+ years leading teams

Active TS/SCI clearance (U.S. citizenship required)

Experience delivering software or SaaS programs to the Department of War or Intelligence Community

A track record managing complex, multi-stakeholder programs against contract requirements, schedules, and budgets

Working knowledge of federal acquisition and the contract lifecycle, including renewals and recompetes

Familiarity with federal security requirements such as IL5, FedRAMP, the Risk Management Framework, and the ATO process

Executive presence and clear, confident communication with senior government and military leaders

Location: hybrid, or remote, with travel up to 40% percent to customer sites

Who You Are

Speed: You move with urgency and get things done today, not next week

Focus: You spend your time on the programs and risks that matter most to the mission

Extreme ownership: Your programs, your team, your renewals. No excuses

Accountability: You do what you say, when you say. You flag risks early, to your team and your customer

Coachability: You ask for feedback, act on it, and get better

Humility: You know what you don’t know, and you say so

Creativity: You find new ways to deploy faster, remove friction, and keep mission customers successful

Preferred Attributes

TS/SCI preferred

Experience with mobile, BYOD, VDI, or zero trust deployments

Experience with classified networks and environments such as JWICS or SIPRNet

Experience building or scaling a delivery or customer success function at a high-growth SaaS company

Military service or Department of War or Intelligence Community civilian experience

About Us

Compensation: $ 200,000 – $230 ,000 base salary (commensurate with experience), plus an annual performance bonus.

About Us

Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.

Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.

At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.

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