Sr Epic Clinical Pharmacy Applications Analyst (Willow Inpatient)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Senior Epic Clinical Pharmacy Application Analyst works on the build, implementation, and maintenance of information technology utilizing their expertise in Epic Applications. This position is responsible for optimizing pharmacy practices, pharmacy systems, and consults with organizational leaders on the medication management process. This entails intermediate to advanced analysis of current processes and workflows and change management strategies.

The Senior Epic Clinical Pharmacy Application Analyst provides project management support and leads project teams, coordinates work assignments and performs complex problem resolution as identified. This entails advanced ongoing analysis, process evaluation, and data reporting. Utilizing their significant experience, the Senior Epic Clinical Pharmacy Applications Analyst provides counsel and guidance that promotes best practices for clinical medication management, looking beyond the traditional means of delivering knowledge by analyzing complex processes and outcomes data from Epic Applications to develop and implement new solutions for embedding knowledge into the workflow. The Senior Clinical Pharmacy Application Analyst reports directly to the Information Systems Division (ISD) Manager /Director and may work under the guidance of the Lead Informatics Pharmacist.

The Senior Epic Clinical Pharmacy Applications Analyst is responsible for the build, implementation, optimization, and maintenance of Epic pharmacy applications and medication management workflows. This role supports medication build, formulary management, order set configuration, clinical decision support, and operational troubleshooting while collaborating with pharmacy, clinical, and IT teams to improve workflow efficiency and patient safety. The analyst also leads complex projects, resolves production issues, supports system integrations such as Pyxis and interfaces, and provides guidance on best practices for clinical pharmacy informatics and Epic Willow functionality.

Job Description

Desired Skillsets

• •Epic Willow Inpatient experience preferred
• •Knowledge of medication build, formulary management, and order set configuration
• •Understanding of synonyms, dispense codes, orderables, and NDC mapping
• •Experience with dispense prep, alerts build/maintenance, and pharmacy workflows
• •Familiarity with Pyxis, interfaces, ServiceNow, and pharmacy systems support
• •Strong troubleshooting, analytical, and problem-solving skills
• •Excellent communication, collaboration, and customer service skills
• •Ability to manage multiple priorities and support complex projects in a fast-paced healthcare environment

MINIMUM QUALIFICATIONS

Education: Pharm D. degree required

Licenses/Certifications: Current license to practice as a registered pharmacist, Epic Certification required within 120 days of beginning EPIC curriculum/training.

Experience / Knowledge / Skills:

Requires at least four (4) years of pharmacy experience with at least one (1) year of experience in Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation

Four (4) years working knowledge of the medication use process preferred

Requires experience in implementation of large and complex Information Systems in a healthcare environment, change management, clinical informatics, project management, quality improvement methods and tools, data analysis methods and tools, decision support methods and tools, and electronic health records

Previous Epic or other Health Information Systems experience required

Experience in supporting complex problems

Advanced knowledge of information technology and Microsoft Office tools, including a working knowledge of Microsoft Visio or equivalent workflow documentation tool

Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction

Have the ability to understand concepts and translate them into actions

Intermediate to advanced working knowledge of Epic or other Employee Health Record (EHR) application support, development tools, and methodologies

Demonstrates pattern of growth in ability to effectively lead other Analysts

Good planning and organizational skills

Demonstrates good communication, collaboration and customer service skills

Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

PRINCIPAL ACCOUNTABILITIES

Data Information and Knowledge Management

Manages medication-related information while promoting integration, interoperability, and information exchange.

Maintains the data, information, and knowledge assets across Epic and all other supported systems that support medication management.

Technical Administration

Demonstrates in-depth knowledge and techniques in supporting Epic Application Analysts and Lead Epic Application Analysts.

Responsible for providing technical knowledge in the support of software applications (including Epic) and various system environments.

Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic Applications and supporting computer programs and systems.

Demonstrates and applies information systems theory, processes and methodologies.

Information and Knowledge Delivery

Delivers medication-related information and knowledge throughout the clinical knowledge lifecycle, from the point of knowledge generation through cataloging, embedding knowledge into the workflow, and measuring the usage and effectiveness of that knowledge.

Analyzes data for the purpose of understanding performance; evaluating process; and reporting, predicting, and harvesting new information to create new knowledge for improving outcomes.

Responsible for leveraging knowledge within a provider’s workflow to improve caregiver effectiveness, work satisfaction, patient satisfaction, and the quality of care.

Must continue to evolve to optimize clinical decision support use and develop tools to reduce information overload and provider burden.

Applied Clinical Informatics

Applies user experiences, research, and theoretical informatics principles to improve clinical practice and usability.

Delivers informatics research principles and best practices to the bedside in collaboration with various disciplines to improve the effectiveness, efficiency, and safety of systems that support medication management.

Leadership and Management of Change

Leads and participates in the procurement, development, implementation, customization, management, evaluation, and continuous improvement of clinical information systems.

Ensures that Epic and other integreated applications support safe and effective medication use and managing the risks and changes associated with the development, implementation, safety, and use of systems that support medication management.

Supports all requests for projects, service requests and problem tickets through the established channels in the Division with minimum supervision by manager/director or team lead.

Process Implementation