Sr. Food & Beverage Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Senior Food & Beverage Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

Position Summary

The Senior Food & Beverage Manager is responsible for the overall leadership, operational excellence, financial performance, and guest experience of Jack Rabbit, one of the resort's signature dining venues. This highly visible leadership role partners closely with Culinary, Operations, and Resort Leadership teams to ensure exceptional service standards, strong team engagement, and profitable business results. The Senior Food & Beverage Manager develops and mentors management and service teams, drives revenue growth initiatives, and champions the resort's service culture while ensuring compliance with all health, safety, and company standards.

Qualifications

• •Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• •Minimum of 5 years of progressive food and beverage management experience in upscale, full-service restaurant operations.
• •Strong understanding of financial performance metrics, including revenue, labor, food cost, beverage cost, and expense management.
• •Proven ability to lead high-performing teams and develop ongoing training programs.
• •Exceptional guest service, communication, and leadership skills.
• •Experience collaborating with culinary teams on menu development and revenue-driving initiatives.
• •Strong organizational, time management, and problem-solving abilities.
• •Ability to read, write, and speak English fluently.

Essential Responsibilities

Operations Leadership

• •Oversee daily restaurant operations to ensure exceptional guest satisfaction.
• •Ensure compliance with all company policies, service standards, and regulatory requirements.
• •Maintain superior food quality, sanitation, and presentation standards.
• •Address and resolve guest concerns promptly and professionally.

Financial Management

• •Manage revenue, labor, and expense performance to achieve budgeted goals.
• •Assist in forecasting revenues and expenses and developing annual budgets.
• •Monitor and control labor scheduling, inventory, purchasing, and operating costs.
• •Analyze operational and financial reports and implement corrective actions when necessary.

Leadership & Team Development

• •Recruit, train, coach, and develop managers and team members.
• •Conduct performance evaluations and support succession planning efforts.
• •Foster a culture focused on service excellence, accountability, and teamwork.
• •Resolve employee relations issues in partnership with Human Resources.

Safety & Compliance

• •Maintain compliance with federal, state, and local health and safety regulations.
• •Ensure OSHA standards, sanitation practices, and food safety procedures are followed.
• •Support ongoing training in liquor liability, workplace safety, and emergency preparedness.

Performance Standards

Success in this role is measured by:

• •Guest satisfaction and service excellence.
• •Achievement of revenue and profitability goals.
• •Team member engagement, development, and retention.
• •Compliance with safety, sanitation, and company standards.

Physical Requirements

Must be able to stand and walk for extended periods, bend, lift up to 50 pounds occasionally, and work in a fast-paced resta