Sr IT Specialist

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a remote Sr IT Specialist to join our team!

Location: Texas, Colorado, Utah, Kansas, Nebraska

Work Schedule: This is a full‑time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Work Authorization: This position requires permanent authorization to work in the United States without employer sponsorship now or in the future. Sponsorship (including H-1B, OPT/CPT, EAD, or other temporary work authorization) is not available.

Job Responsibilities

Technical Support & Incident Management

• •Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting.
• •Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week.
• •Serve as an escalation resource for field technicians and support teams.
• •Utilize remote support tools to troubleshoot issues, conduct user support sessions, and resolve incidents.

Field Services & System Installations

• •Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations.
• •Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades.
• •Assist with Link Bridge and Link Autoprint installations and support activities.
• •Conduct site surveys and provide recommendations for hardware placement, equipment configuration, and technology deployments.
• •Follow RMA procedures for equipment replacement and return processing.

Acquisitions, Projects & Operational Support

• •Support ticket overflow during acquisitions, implementations, and large-scale projects.
• •Organize, coordinate, and execute divisional technology projects.
• •Assist with technology integration activities related to acquisitions and site transitions.
• •Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate.
• •Lead or support special projects as assigned, which will include travel.

Customer & Business Support

• •Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments.
• •Provide customer training and end-user support for hardware, software, and business systems.
• •Communicate project updates, new processes, and technical information to field service teams and stakeholders.

Compliance & Security

• •Maintain compliance with corporate IT policies, security standards, and asset management requirements.
• •Support hardware lifecycle initiatives, including replacement of aging or unsupported technology.
• •Document installations, service activities, asset information, mileage, time reporting, and project status updates.

Minimum Qualifications

• •High school diploma
• •6 or more years of experience troubleshooting Windows-based hardware, software, peripheral devices, and connectivity issues.
• •4 or more years of experience supporting network-connected devices, printers, workstations, and client-facing technology environments.
• •3 or more years of experience utilizing remote support tools for troubleshooting, user support, and incident resolution.
• •3 or more years of experience performing onsite hardware installations, equipment deployment, and technology refresh activities.
• •2 or more years of experience managing or coordinating IT support ticket queues and service request workflows.
• •2 or more years of experience documenting assets, service activities, and installation records within ticketing or asset management systems.

Preferred Qualifications

• •Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• •6 or more years of experience providing advanced field support, desktop support, or technical services.
• •3 or more years of experience supporting healthcare, laboratory, diagnostic, or client-facing operational environments.
• •2 or more years of experience supporting acquisitions, technology integrations, or enterprise deployment projects.
• •2 or more years of experience supporting Link Bridge, Link Autoprint, or comparable laboratory connectivity solutions.
• •CompTIA A+, Network+, Microsoft, or other infrastructure support certifications.

Additional Job Standards

• •Ability to professionally communicate and articulate technical IT information to medical professionals and non-technical audiences.
• •Maintain a professional appearance and adhere to corporate dress codes while working on-site at the laboratory, internal facilities, and external client locations.
• •Ability to work effectively from a remote environment while maintaining collaborative communication with leadership and remote colleagues.
• •Access to a reliable personal vehicle for business travel.
• •Valid driver's license and ability to travel within an assigned territory.
• •Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows.
• •Ability to mentor, guide, and provide technical assistance to field service technicians.
• •Strong customer service and professional communication skills.
• •Effective problem-solving and decision-making capabilities.
• •Knowledge of IT security practices, asset protection, and technology governance processes.
• •Experience working collaboratively with Sales, Operations, Phlebotomy, and client stakeholders.
• •Ability to communicate technical concepts to both technical and non-technical users.
• •Commitment to process improvement, operational excellence, and customer satisfaction.

About the Role

The Sr IT Specialist serves as a senior technical resource responsible for supporting Labcorp's field-based technology environment. This role provides advanced troubleshooting, installation, deployment, and operational support for client-facing and internal systems while assisting with acquisitions, enterprise projects, and technology initiatives. The position acts as an escalation point for complex issues, supports business-critical operations, and helps ensure secure, reliable technology services across Labcorp's network of locations and client sites.

Application Window: 11/15/2026

Pay Range: $33.00 - $38.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly schedul