Sr IT Systems Administrator

Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech.

With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.ai

About the Role

Waabi is seeking an Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations.

This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences. You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner with teams across the organization to deliver scalable solutions.

The ideal candidate is a hands-on problem solver who enjoys working across multiple layers of IT, from supporting users and managing endpoints to maintaining office infrastructure and improving IT processes. You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation.

You will…

End User Support & IT Operations

Provide onsite technical support for employees at the San Francisco, CA location, including hardware, software, networking, and access issues

Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions

Support remote users and collaborate with IT team members across other Waabi locations

Participate in the IT Support on-call rotation to provide after-hours support as needed

Manage incidents and requests through Jira Service Management, ensuring timely resolution and clear communication

Create and maintain technical documentation, knowledge base articles, and standard operating procedures

Endpoint Management & Device Lifecycle

Administer endpoint management platforms for Windows, macOS, and Linux devices

Support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting

Assist with zero-touch deployment processes using technologies such as Windows Autopilot and Apple Business Manager/Automated Device Enrollment

Manage workstation lifecycle including provisioning, configuration, troubleshooting, replacement, and retirement

Support mobile device management and secure BYOD access workflows

Maintain accurate hardware inventory and asset management records

Identity & Access Management

Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes

Manage and administer identity, access, and collaboration platforms such as Okta, Google Workspace, or similar systems

Support group management, permissions, and access policies

Assist with SSO integrations and SaaS application access management

Help implement secure access practices aligned with company security requirements

Site Infrastructure & Workplace Technology

Own day-to-day IT operations for the San Francisco office, including:

Workstations and peripherals

Printers and print services

Conference room technology and A/V systems

Network connectivity troubleshooting

Physical IT infrastructure

Support wired and wireless network troubleshooting, including switches, patch panels, and cabling

Partner with Facilities and vendors on office technology projects, expansions, and improvements

Assist with deployment and maintenance of physical technology infrastructure

Support specialized engineering and lab environments as needed

Linux Systems & Server Administration

Administer, patch, and maintain Linux servers and workstations supporting engineering, R&D, and office environments

Manage user accounts, permissions, and configuration via standard Linux tooling and scripting (Bash/Python)

Support Linux-based endpoint provisioning, imaging, and configuration management for engineering and lab users

Monitor system health, logs, and performance, and troubleshoot Linux-specific issues across compute and networked storage

Maintain security hardening, patch management, and compliance for Linux systems

Security & Compliance Support

Support implementation and maintenance of endpoint security standards and controls

Assist with device compliance monitoring, patch management, and security remediation activities

Follow established security processes and help improve operational controls

Support audits and compliance initiatives through documentation, reporting, and evidence collection

Partner with security teams to investigate and remediate endpoint-related issues

Process Improvement & IT Scaling

Identify opportunities to improve IT workflows, automation, and employee experience

Contribute to scalable processes that support Waabi’s growth

Improve documentation, knowledge sharing, and support practices across the IT organization

Qualifications

5+ years of experience in IT systems administration, desktop support, or IT operations roles

Experience supporting Windows and macOS environments in a business setting

Experience administering endpoint management tools such as Microsoft Intune, JumpCloud, Jamf, or similar platforms

Experience with identity and access management concepts, including user provisioning, permissions, and authentication

Strong troubleshooting skills across hardware, software, networking, and user-facing technologies

Experience supporting onsite office infrastructure, including networking, printers, conferencing systems, and peripherals

Ability to prioritize multiple requests while maintaining excellent customer service

Strong written and verbal communication skills with the ability to document technical processes clearly and with a customer service mindset

Willingness to participate in an IT support on-call rotation

Ability to lift and move material up to ~50 pounds

Experience supporting a multi-site organization with both onsite and remote users

Experience with Microsoft Entra ID, Google Workspace, Okta, or similar identity platforms

Experience with SSO integrations using SAML and SCIM

Experience with automation and scripting (PowerShell, Bash, Python, or similar)

Familiarity with security frameworks such as NIST, ISO 27001, or SOC 2

Experience working in a fast-paced, high-growth technology environment

Bonus

Experience working in startups

Passionate about self-driving technologies, solving hard problems, and creating innovative solutions

The US yearly salary range for this role is: $115,000 - $135,000 USD in addition to competitive perks & benefits. Waabi US Inc.’s yearly salary ranges are determined based on several factors in accordance with the Company’s compensation practices. Note: The Company provides additional compensation for employees in this role, including equity incentive awards and an annual performance bonus.