Sr. Key Account Manager, North POD

Job Description – Sr. Key Account Manager (Sr. KAM)

(B2B | BFSI)

Location: Gurgaon

Experience: 8–10 years (Enterprise Sales & Key Account Management, BFSI)

Based out of Gurgaon

Role Overview

We are looking for a seasoned Sr. Key Account Manager (Sr. KAM) to manage and grow strategic enterprise accounts within the BFSI ecosystem. The ideal candidate should have a strong foundation in hardcore enterprise sales , with the ability to transition from acquiring customers to growing and expanding strategic relationships. This role is responsible for strengthening client relationships, driving account expansion, identifying upsell and cross-sell opportunities, and ensuring long-term customer success. It requires exceptional stakeholder management, consultative selling skills, and the ability to collaborate cross-functionally to deliver outstanding business outcomes.

Responsibilities

● Own and manage a portfolio of strategic BFSI accounts, ensuring high customer satisfaction and retention.

● Drive revenue growth through upselling, cross-selling, and account expansion initiatives.

● Build and maintain strong relationships with CXOs and key decision-makers across client organizations.

● Develop and execute account growth strategies to maximize revenue and customer lifetime value.

● Act as the primary point of contact for customers, ensuring timely resolution of business and operational concerns.

● Work closely with Sales, Customer Success, Product, and Implementation teams to deliver seamless customer experiences.

● Monitor account health, customer adoption, and business outcomes to proactively address risks and identify growth opportunities.

● Conduct regular business reviews with customers and present value-driven insights.

● Maintain accurate account forecasts, pipeline updates, and CRM hygiene.

Ideal Candidate

● 8–10 years of experience in Enterprise Sales and Key Account Management within B2B SaaS or BFSI.

● Prior hardcore enterprise sales experience is mandatory , with a proven track record of acquiring and growing large enterprise accounts.

● Strong experience managing strategic accounts with a consistent record of revenue growth, renewals, and customer retention.

● Prior experience with digital onboarding, identity verification, fraud prevention, or fintech solutions is highly preferred.

● Candidates from competitors such as Perfios and IDfy will be preferred.

● Excellent stakeholder management, negotiation, and relationship-building skills.

● Strong business acumen with a consultative and solution-oriented sales approach.

● Ability to collaborate effectively across cross-functional teams in a fast-paced environment.

What We Offer

● Work at the forefront of digital transformation in the BFSI ecosystem.

● Opportunity to manage and grow strategic enterprise relationships with leading financial institutions.

● Opportunity to take ownership of key accounts and drive business growth.

● Exposure to cutting-edge fintech and digital trust solutions.

● Enjoy free team lunches – great ideas happen over food.

● Medical Insurance.

● Travel opportunities across India for customer meetings and industry events.

● Recognition in a high-performance culture.

● Work in an open and feedback-led culture.