Sr Manager - Dialer Administration

Key Responsibilities:

• •Perform daily uploads, downloads and importing of dialer schedules;
• •Document activities for outbound dialer;
• •Analyze dialer-output data to identify potential problems/issues;
• •Run payment reports regularly;
• •Create and update dialing campaigns, filter, list strategies and reports;
• •Monitor and adjust performance of the dialer systems; and
• •Complete other duties as assigned by the markets.

Our most successful candidates will have:

• •Intermediate to advanced proficiency level with Microsoft Excel.
• •Working knowledge on a dialer system (auto-dialer operation/concepts).
• •Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
• •Collections process experience will be good to have.
• •Basic understanding of database-design principles, data structures and optimizations.
• •Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• •Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
• •Excellent verbal and written communication skills.
• •Strong communication skills for client facing.
• •Livevox dialer experience is an advantage.

 

All your information will be kept confidential according to EEO guidelines.

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Administrator Sr Manager.