SR Manager Operations

• Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
• Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
• Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Responsibilities

Oversee day-to-day operations to ensure safe, efficient, and cost-effective transportation and logistics performance

Lead, coach, and develop supervisory and hourly teams to achieve operational goals and maintain high standards of performance

Ensure compliance with company policies, customer requirements, DOT regulations, and safety standards

Manage labor planning, scheduling, and resource allocation to meet service commitments

Monitor key performance indicators, including productivity, service levels, and cost controls, and implement corrective actions as needed

Collaborate with customers and internal stakeholders to address operational issues and support continuous improvement initiatives

Develop and execute process improvements to increase efficiency, accuracy, and service quality

Prepare operational reports, analyze data trends, and communicate results to senior leadership

Support onboarding, training, and performance management for team members

Qualifications

Previous experience in logistics, transportation, or operations management, preferably in a dedicated, asset-based, or asset-light environment

Strong leadership skills with the ability to manage and develop teams in a fast-paced environment

Working knowledge of DOT regulations, safety programs, and transportation industry best practices

Proven ability to analyze data, manage KPIs, and drive operational improvements

Strong problem-solving and decision-making skills

Effective verbal and written communication skills

Proficiency with Microsoft Office and transportation management or operational systems

Bachelor’s degree preferred, or equivalent combination of education and related experience

Willingness to work flexible hours as required by operational needs