Sr. Product Designer

Senior Product Designer

Location: Montreal or Quebec

Schedule: 9:00am - 6:00pm PST

About Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

The Role

We're hiring a Senior Product Designer to own major product areas and work closely with Product and Engineering to define and design new experiences from concept through launch and iteration. This role is for a senior individual contributor who is comfortable operating with meaningful ambiguity, rapidly evolving technologies, and a fast-moving product environment. This role reports to the Head of Design.

You'll be designing for the AI agents that handle customer calls and voicemails, and shaping the service and sales workflows dealerships rely on every day.

Design itself is changing alongside AI. We're looking for someone who's excited by that without losing sight of the fundamentals: strong product judgment, customer empathy, design craft, and a willingness to question assumptions.

What You'll Do

Own end-to-end product design for major features and product areas, from early exploration through shipped work and iteration

Help clarify ambiguous problems, contributing to problem framing rather than waiting for perfect inputs

Partner closely with PMs and engineers to improve solution quality and execution speed

Develop firsthand understanding of customer workflows through customer conversations, call reviews, analytics, and field visits

Participate in customer interviews and synthesize feedback to bring the voice of the customer into product decisions

Design and improve complex workflows

Contribute to shared patterns, components, and design guidance to improve consistency, usability, and quality across the product

Provide thoughtful feedback and critique to improve the work of teammates

Maintain a high design quality bar while helping our teams move faster, not slower

Operate with a high degree of autonomy when goals and constraints are reasonably clear, and proactively help drive teams to clarity when they're not

What You Bring

4+ years of experience designing workflow-driven software products

Proven ability to own features or product areas within a broader product strategy

Strong product thinking, interaction design, visual design, and communication skills

Strong customer empathy and comfort engaging directly with users

Strong judgment about where to invest depth versus speed, with the ability to help teammates understand tradeoffs

Nice To Have

Experience designing AI-powered workflows, automation systems, copilots, agentic experiences, or other AI-assisted products

Experience creating or contributing to design systems, shared patterns, and scalable UI foundations

Comfort incorporating AI tools into design exploration, prototyping, iteration, and day-to-day workflows

Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments

What Success Looks Like

Ship high-quality, end-to-end product design for major features, from concept through launch and iteration

Build trusted partnerships with Product and Engineering that improve solution quality and execution speed

Bring the voice of the customer into product decisions through direct engagement and thoughtful synthesis

Contribute to shared patterns and design guidance that raise consistency and quality across the product

Exercise strong judgment about where to invest depth versus speed, helping the team move faster without lowering the bar

Why Join Numa

We believe in everyone's growth

Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000

Compensation & Benefits

Base Salary: $110,000 - $170,000 CAD

Equity package

Flexible PTO

Fully Paid Group Insurance

At Numa, you'll have the chance to represent game-changing technology in an industry that's ready for innovation. If you love building relationships, thrive in a customer-facing environment, and want to make an impact at a high-growth company, we'd love to hear from you.