Sr. Program Manager, Alternate Channels

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Program Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

You will drive programs, partnerships, and features that help us fully utilize the Amazon Alternate Channels partner network for Amazon Logistics (AMZL) Japan, help in expanding selection and growth of Amazon Partner across the country. At the same time developing and building capacities for innovative operational models that define Amazon's Quick Commerce strategy. Demonstrated ability to build operational capacity and optimize processes across multiple fulfillment channels while maintaining service excellence.This role offers the opportunity to partner closely with multiple functions and teams including DS Operations, Field Teams, Tech team, Customer Service and Shipment Delivery support teams, finance, legal and PR teams. The ability to influence others without authority and speed to execution will be critical to success in this role. The ideal candidate possesses a track record of successful stakeholder management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, Bias for Action, Deliver Results and Earn Trust will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to deliver successful results.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

• Key job responsibilities
• - Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan
• - Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution
• - Plan and execute tech configurations related to Amazon Alternate Channels Partner for scale and sustainability.
• - Architect and deploy a sophisticated multi-dimensional operational framework that intrinsically prioritizes safety protocols through strategic risk mitigation.
• - Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value.
• - Collaborate with cross functional teams within Amazon Logistics and outside Amazon logistics to define strategy for acquisition and partner onboarding.
• - Work closely with ACES and station operations teams to launch, scale and implement processes and product changes.
• - Working with operations, product and tech teams to make prioritization/emulate good practices and conceptualize and implement program and tech interventions.
• - Identify process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders.
• - Identify cost saving opportunities and execute raising the bar on customer and partner experience

• A day in the life
• Own end-to-end demand and capacity planning for the Alternate Channels network, developing forecasting models that account for seasonality, growth trajectories, and new channel launches.

Build and maintain resource planning frameworks to ensure optimal allocation of delivery capacity across micromobility, gas station, passenger car, and autonomous delivery channels.

Drive continuous improvement initiatives using Lean/Kaizen methodologies to systematically eliminate waste, reduce cycle times, and improve operational efficiency across the network.

Develop and monitor key performance indicators (KPIs) to measure planning accuracy, capacity utilization, and process effectiveness, using data to identify improvement opportunities.

Create scalable planning processes and tools that evolve with the network as new channels are launched and existing ones grow, ensuring planning infrastructure stays ahead of business needs.

Conduct root cause analysis and implement corrective actions for capacity misses, service failures, or process breakdowns, driving sustainable long-term fixes over short-term workarounds.

Partner cross-functionally with operations, finance, and tech teams to align capacity plans with financial targets, headcount models, and technology roadmaps.

Identify and execute cost optimization opportunities by analyzing network efficiency, route density, and partner utilization patterns to improve unit economics.

Standardize and document operational best practices, creating playbooks and SOPs that enable consistent execution as the team scales.

Influence leadership decisions through data-driven insights, translating complex planning scenarios into clear recommendations for investment, expansion, or rebalancing.

• About the team
• As leaders in innovative delivery solutions, the Alternate Channels team shapes the future of non-van delivery methods across Amazon Logistics Japan. Through our commitment to safety, reliability, and customer obsession, we're building Japan's most trusted delivery channel in Japan.

Basic qualifications

• - 5+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• - Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

• - 2+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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