Sr. Solution Architect — Enterprise & Pharmaceutical Solutions | Native AI Delivery

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

A Salesforce Solution Architect is a trusted advisor first. They work alongside enterprise customers to understand their business, shape the right solution, and guide its delivery from vision to value. They connect business strategy to technical execution — bringing the clarity, judgment, and experience needed to make the right calls in complex, high-stakes environments.

On top of that foundation, we expect our SAs to bring genuine enterprise solution depth and to operate with an AI-native delivery mindset — using AI as a standard instrument of how they architect, deliver, and coach. These are not separate capabilities: the best SAs in our practice combine strategic business context, architectural rigor, and modern delivery practices fluently.

• Native AI Delivery — Our Operating Model
• At Salesforce Professional Services, Native AI Delivery is how we work:

• •Leveraging modern AI toolchains (Claude, Cursor, Agentforce, Apromore, etc.) across the delivery lifecycle to accelerate ideation, architecture, and governance
• •Architecting agentic solutions that automate and optimize end-to-end business outcomes for customers
• •Accelerating discovery, functional modeling, and solution design through AI-assisted workflows
• •Compressing delivery timelines: days → hours, hours → minutes
• •Coaching customers and delivery teams on adopting AI-native ways of working to maximize business agility

• Solution Mastery — What We Expect
• Strategic solution depth requires platform literacy and architectural vision. Candidates must demonstrate:

• •Enterprise platform fluency on Salesforce or a directly comparable enterprise platform (Veeva Vault/CRM, IQVIA OCE, SAP S/4HANA, ServiceNow, Microsoft Dynamics) — understanding platform boundaries, governance, and capabilities at scale
• •Architecture ownership: multi-cloud/multi-system landscape design, target-state blueprints, capability gap analysis, and build vs. buy vs. configure trade-off decisions
• •Integration & data strategy: establishing enterprise integration patterns, system-of-record boundaries, and unified data models without getting bogged down in low-level API mechanics
• •Agentic & AI solution strategy: defining agentic business use cases, orchestrating AI workflows within core business processes, and ensuring trustworthy enterprise AI adoption

What You'll Actually Be Doing

• •Serve as a strategic advisor to enterprise customers — understand their business, define the right solution, and earn their trust as a long-term partner
• •Lead end-to-end solution design across one or more workstreams: aligning business capabilities, solution blueprints, and acceptance criteria
• •Co-create the vision with the customer and own the solution narrative — from executive alignment to enterprise architecture governance
• •Drive consultative discovery sessions that uncover core business drivers and translate complex business problems into viable, high-impact solutions
• •Architect Agentforce and agentic capabilities that drive operational efficiency and transform customer business models
• •Remove delivery roadblocks, navigate trade-offs, and ensure functional alignment across business, technical, and executive stakeholders
• •Guide customers and project teams on architectural best practices, solution governance, and AI-native delivery models
• •Connect across all levels — from delivery squads to the C-suite — translating technical complexity into clear business value and actionable decisions

You're Our Person If...

• •10+ years of enterprise solution delivery or digital transformation experience, with proven end-to-end solution ownership on complex, multi-workstream programs
• •1+ year of deep domain experience within a relevant industry vertical (pharma, insurance...)
• •Demonstrated ability to lead enterprise-level architecture blueprints, multi-system integration strategies, and business capability mapping
• •Proven experience embedding AI-native tools and agentic solution concepts into delivery and customer workflows
• •Strong track record of executive stakeholder management, storytelling, and cross-functional leadership

The Experience

Un Solution Architect Salesforce est avant tout un conseiller de confiance. Il travaille aux côtés de clients grands comptes pour comprendre leur activité, façonner la solution adaptée et piloter sa mise en œuvre, de la vision à la création de valeur. Il relie la stratégie métier à l'exécution technique, en apportant la clarté, le discernement et l'expérience nécessaires pour prendre les bonnes décisions dans des environnements complexes et à forts enjeux.

Sur cette base, nous attendons de nos SAs qu'ils apportent une réelle profondeur de solution à l'échelle de l'entreprise et qu'ils adoptent un état d'esprit de delivery « AI-native », en utilisant l'IA comme un outil standard dans la manière dont ils conçoivent, livrent et accompagnent. Ces compétences ne sont pas distinctes : les meilleurs SAs de notre practice combinent avec aisance contexte business stratégique, rigueur architecturale et pratiques de delivery modernes.

• Native AI Delivery — Notre modèle opérationnel
• Chez Salesforce Professional Services, la Native AI Delivery est notre façon de travailler :

• •Exploiter les chaînes d'outils d'IA modernes (Claude, Cursor, Agentforce, Apromore, etc.) tout au long du cycle de delivery pour accélérer l'idéation, l'architecture et la gouvernance
• •Concevoir des solutions agentiques qui automatisent et optimisent les résultats business de bout en bout pour les clients
• •Accélérer la phase de discovery, la modélisation fonctionnelle et la conception de solutions grâce à des workflows assistés par l'IA
• •Réduire les délais de delivery : de jours à heures, d'heures à minutes
• •Accompagner les clients et les équipes de delivery dans l'adoption de méthodes de travail AI-native afin de maximiser l'agilité business

• Solution Mastery — Ce que nous attendons
• La profondeur stratégique des solutions exige une bonne maîtrise des plateformes et une vision architecturale. Les candidats doivent démontrer :

• •Une maîtrise des plateformes d'entreprise sur Salesforce ou sur une plateforme d'entreprise directement comparable (Veeva Vault/CRM, IQVIA OCE, SAP S/4HANA, ServiceNow, Microsoft Dynamics), avec une compréhension des limites, de la gouvernance et des capacités de la plateforme à grande échelle
• •La responsabilité de l'architecture : conception de paysages multi-cloud/multi-systèmes, blueprints de l'architecture cible, analyse des écarts de capacités et arbitrages entre développer, acheter ou configurer
• •Une stratégie d'intégration et de données : définir des patterns d'intégration d'entreprise, les périmètres de système de référence et des modèles de données unifiés, sans s'enliser dans les mécanismes d'API de bas niveau
• •Une stratégie de solutions agentiques et d'IA : définir des cas d'usage métier agentiques, orchestrer des workflows d'IA au sein des processus métier clés et garantir une adoption de l'IA d'entreprise digne de confiance

What You'll Actually Be Doing

Agir comme conseiller stratégique auprès des clients grands comptes : comprendre leur activité, définir la