Sr. Support Engineer, SAP FICO -Remote Mexico

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a talented and experienced Sr. Support Engineer specializing in SAP FICO- 100% Remote Mexico to join our dynamic team. The Sr. Support Engineer will report directly to the Regional Manager, SAP Delivery.

Position Summary

Rimini Street is seeking a Sr. Support Engineer, SAP FICO with deep expertise in Controlling (CO) , particularly Product Costing and Material Ledger , to support complex, global SAP environments.

This role is part of our global support team and is responsible for delivering hands-on troubleshooting, root cause analysis, and client-facing support for mission-critical SAP applications. The ideal candidate combines strong functional and technical capabilities and thrives in diagnosing and resolving complex financial and controlling issues in live production systems.

Essential Duties and Responsibilities

Provide expert-level support for SAP FICO , with strong emphasis on:

Product Costing (CO-PC)

Material Ledger

Cost Center and Profit Center Accounting

CO-PA (Profitability Analysis)

Troubleshoot and resolve complex production issues , including:

Month-end close and controlling processes

Costing and variance analysis

Cross-module integrations (FI, MM, SD, PS)

Perform root cause analysis in highly customized SAP environments

Support SAP Project Systems (PS) , including:

WBS structures

Project cost integration

Work directly with clients to:

Diagnose issues

Provide clear, actionable solutions

Deliver a high-quality customer experience

Collaborate with technical teams (e.g., ABAP, integrations) to resolve defects

Develop and deliver application fixes and data corrections

Support global customers in a 24x7 support model , ensuring SLA adherence

Contribute to knowledge management , documentation, and continuous improvement initiatives

Required Skills & Experience

10+ years of SAP experience with strong focus on FICO , particularly Controlling (CO)

Strong working knowledge of standard SAP FI operations (GL, AP, AR) to support integration with CO

Deep hands-on expertise (mandatory):

Product Costing (CO-PC)

Material Ledger

Proven experience troubleshooting:

Month-end close issues

Costing variances and settlement processes

Strong understanding of:

CO-FI integration

Cross-functional processes (MM, SD, PS)

Hands-on experience with SAP Project Systems (PS) configuration

Experience working in production support environments

Strong troubleshooting and root cause analysis skills , including ability to debug complex issues

Ability to communicate clearly with both technical and business stakeholders

Demonstrated ability to work independently and in a global, virtual team environment

Preferred Qualifications

Experience with SAP S/4HANA

Exposure to:

FSCM / Treasury

Asset Accounting (with understanding of financial impact)

ABAP debugging or strong collaboration with development teams

Experience in global or multi-country SAP environments

Profile We Are Targeting

Hands-on problem solver , not just an implementation lead or architect

Strong experience in support environments , not only project delivery

Comfortable working in complex, highly customized SAP landscapes

Able to own issues end-to-end

Strong client-facing presence , with clear and structured communication

Proactive, solution-oriented, and customer-focused

Location

Remote - Mexico

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.