Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

Overview :

We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.

Scope:

Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members

Our current technical environment:

Databases: SQL, Oracle

Cloud: Microsoft Azure, Oracle Cloud

Technologies: Java, APIs, SQL, UNIX

Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana

Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell)

Architecture: Multi-tier client-server systems, load balancers, middleware integrations

What you’ll do:

Own customer issues end-to-end, especially high-impact and complex incidents

Perform deep technical troubleshooting across application, database, and cloud layers

Conduct root cause analysis and implement preventive measures

Monitor system health and identify improvement opportunities using metrics and trends

Optimize system performance (DB tuning, query optimization, application performance)

Support go-live and post-implementation transitions with strong operational readiness

Drive automation and efficiency improvements in support processes

Mentor junior engineers and contribute to technical knowledge sharing

What we are looking for:

Strong expertise in SQL/Oracle and database performance tuning

Experience in production application support and incident management

Total experience : 8 - 10 years

Location: Pune

Good understanding of cloud technologies

Hands-on experience with monitoring tools

Strong troubleshooting skills across application, integration, and infrastructure layers

Knowledge of APIs/integration troubleshooting

Scripting/automation experience (Python, Shell, PowerShell) is a plus

Excellent communication, collaboration, and customer management skills

Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.