Sr. Team Lead Customer Intelligence

Location: Amsterdam (Hybrid, minimum three days per week in office)

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to power everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a strategic leader in our Customer Intelligence team, you will Lead a high-impact analytics group focused on voucher and discount strategies. You will Deliver an evolved, experiment-led ecosystem to optimize growth and Care for our global markets by translating raw data into clear commercial opportunities. Join us in a dynamic environment where you'll use the latest technology to drive customer activation and retention.

These are some of the key components to the position:

Lead and mentor a talented team, embedding a "test-and-learn" culture for high-stakes, data-driven decision-making.

Build a visionary roadmap to drive Targeted Value strategy across markets using sophisticated experimentation.

Construct top-down analytical storylines that provide clear conclusions and strategic recommendations to stakeholders.

Break silos by collaborating closely with cross-functional teams like Product, Marketing, and Sales.

Innovate by providing thought leadership on experimentation and new Artificial Intelligence (AI) technologies.

Translate customer data into cost-effective growth initiatives to maximize order frequency and mitigate churn.

Evolve our sophisticated experimentation ecosystem to optimize incremental order growth globally.

What will you bring to the team?

Proven expertise in promotional mechanics, incentives, and their impact on Unit Economics. Ideally in a high-growth marketplace or e-commerce environment, supported by a Master’s or PhD in a quantitative field (e.g., Econometrics, Mathematics, or Statistics)

Experimentation powerhouse – Proven experience with A/B testing frameworks and incrementality modeling.

Strategic mindset with a sharp business focus – you prioritize the big picture, you have a relentless focus on tangible impact, and you effortlessly translate business objectives into analytical insights.

Confidence in leading multiple projects, both from a content and stakeholder perspective – you are highly experienced at leading projects to a success, you have a clear vision on where the business should go next, and you drive the team’s delivery on tangible results.

Strong analytical and technical skills – You possess in-depth knowledge of relevant tools and technologies, including SQL and Python.

Excellent business acumen and communication skills – Ability to manage large budgets and provide clear ROI projections to C-level stakeholders.

With a proven track record of creating data-driven storylines – you possess the rare talent of turning complex analytical findings into concise and actionable narratives for stakeholders at every level, including the CEO.

Driven by curiosity, collaboration, and continuous growth – you are eager to drive results in a positive, team-oriented project culture. You challenge the status quo, and you are curious to implement new AI technologies to achieve business growth effectively.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat?

Apply now!

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