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Everseen

Sr Team Leader Quality Analyst - Tech Support

Pune

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hirly's read of this role

Seniority
Senior
Country
IN
Work mode
On-site / unstated
First seen by hirly
20 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Everseen : A leader in vision AI solutions for the world’s leading retailers.

The Role

As a Sr. Team Leader Quality - Tech Support, you will be responsible for leading the Quality Assurance function within Technical Support operations, ensuring high standards of service quality, customer satisfaction, and operational excellence. You will work closely with Technical Support Engineers, Quality Analysts, Subject Matter Experts (SMEs), and Operations leaders to conduct quality audits, provide actionable coaching and feedback, identify improvement opportunities, and drive adherence to support processes, quality standards, and service level expectations.

In this role, you will lead quality initiatives, mentor and develop the QA team, conduct calibration sessions, and ensure alignment with evolving processes, tools, technologies, and quality benchmarks.

Original posting on Everseen's site ↗

Listed on hirly, a job board. hirly is not the employer: Everseen is hiring for this role.

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