Sr. Technical Account Manager, Enterprise Support - Strategic Industries

Are you passionate about helping organizations get the most out of cloud technology? Do you thrive on solving complex technical challenges and building trusted relationships with customers? Amazon Web Services (AWS) Enterprise Support is looking for an Enterprise Account Engineer to join our team and serve as a strategic technical advisor for our customers.

In this role, you will work directly with customers to understand their business goals, assess their cloud architectures, and guide them toward resilient, secure, and cost-effective solutions. You will anticipate technical challenges before they arise, lead operational strategy discussions with key decision makers, and drive measurable improvements across complex environments. Your ability to combine deep technical expertise with clear communication will help customers realize the full value of AWS services while you contribute to the growth of our engineering community.

• Key job responsibilities
• - Serve as a trusted technical advisor to assigned customer accounts, proactively identifying risks in their architectures and operations and recommending strategies to improve resilience, security, and performance.
• - Lead operational readiness assessments and design reviews for planned events, driving scaling optimizations and mitigating potential issues before they impact the customer's business.
• - Develop and deliver cloud architecture guidance across compute, storage, database, networking, security, and generative AI services, ensuring solutions align with best practices and long-term business objectives.
• - Collaborate across customer business areas and internal AWS service teams to resolve complex technical challenges, advocate for customer requirements, and influence product roadmap priorities based on aggregated feedback.
• - Mentor and coach fellow engineers, contribute to the professional development of the broader engineering community, and participate in hiring activities to help scale the organization.

• A day in the life
• Your morning might begin with a deep-dive review of a customer's operational metrics, identifying trends that warrant a proactive conversation with their engineering leadership. By midday, you could be leading an architecture review for an upcoming product launch, working alongside the customer's teams to stress-test their design and close any gaps. In the afternoon, you might collaborate with an AWS service team to champion a feature request on behalf of your customer, then wrap up by preparing a strategic recommendations document for an upcoming executive briefing.

• About the team
• Our team within AWS Enterprise Support is dedicated to helping customers build and operate confidently in the cloud. We act as a bridge between customers and the breadth of AWS, ensuring that technical guidance is timely, relevant, and actionable. Our culture values curiosity, collaboration, and continuous learning.

We are focused on raising the bar for how we support customers at scale, with an emphasis on operational excellence and proactive engagement. If you are excited about working with a wide range of technologies and making a tangible impact on how organizations innovate, this is the team for you.

• About AWS:
• Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
• Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• - 5+ years of design/implementation/operations/consulting with distributed applications experience
• - 5+ years of technical engineering experience

Preferred qualifications

• - Experience in a 24x7 operational services or support environment
• - Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.