Ingram Micro

Sr Technical Engineer

Mexico D.F., Mexico

hirly Pro

Get in front of the people hiring at Ingram Micro

Reach the hiring manager at Ingram Micro on LinkedIn, from your own account
hirly applies to this job for you, with unlimited applications
A resume and cover letter written for this job, unlimited
The hiring manager and recruiter at Ingram Micro, with contact details

Get Pro for this job →

$49 a month · ₹1,999 for 30 days in India · cancel any time

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 3M live jobs from 220,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Senior
Country: MX
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About Ingram Micro

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™ , we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges , owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

Troubleshoot and resolve advanced issues across Azure/AWS services
Support hybrid, multi-cloud, and on-premises integrations
Lead critical incident response, including bridge calls and service restoration
Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
Conduct root cause analysis (RCA) and drive long-term improvements
Collaborate with Engineering, Product, ERP, and vendor teams
Maintain documentation, mentor junior engineers, and improve support processes

What You Bring

Bachelor’s degree in Computer Science, Information Systems, or equivalent
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
Experience troubleshooting SaaS-based cloud solutions
Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
Strong troubleshooting ability across APIs and cloud services
Solid understanding of ITIL processes: Incident, Problem, Change, RCA
Exceptional communication skills and a customer-first mindset
Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

Scripting skills in PowerShell and/or Python (Bash a plus)
Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
SAP BRIM (FICA, CI) or SAP FICO experience
Infrastructure as Code (Terraform, CloudFormation)
Container technologies (Docker, Kubernetes)
Azure/AWS certifications
ITIL certification (Foundation or higher)
Microsoft 365 and Entra ID enterprise experience
Cloud cost optimization experience
Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Let’s shape tomorrow—together.

Original posting on Ingram Micro's site ↗

Listed on hirly, a job board. hirly is not the employer: Ingram Micro is hiring for this role.