Infosys

SRE Production support engineer

Bangalore, India

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Provide L2 production support for business-critical applications.

Monitor application and infrastructure health using SRE monitoring tools.

Analyze and resolve production incidents within defined SLAs.

Perform root cause analysis (RCA) and implement preventive measures.

Troubleshoot application, server, and database-related issues.

Use SQL queries for data validation, troubleshooting, and issue analysis.

Work closely with development, infrastructure, and database teams to resolve production issues.

Participate in deployment, release, and change management activities.

Monitor system performance, availability, and reliability metrics.

Create and maintain support documentation, runbooks, and SOPs.

Support on-call rotations and major incident management processes.

Identify automation opportunities to improve operational efficiency.

Technical requirements

Primary skills-Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server

Education

MCA,MTech,Bachelor of Engineering,BCA,BTech

Original posting on Infosys's site ↗

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