Staff Modern Workplace Engineer

Management Level

F

EQ is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our values set the core foundations to our success. We are TRUSTED to deliver on our commitments , COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

We are seeking a skilled Intune SME to join our Modern Workplace Engineering team. The role sits within a subject matter expert team responsible for the provisioning, installation, operation and maintenance of Microsoft Intune, Azure, identity and access management, and Microsoft 365 services.

This role is responsible for the full lifecycle of endpoint management capabilities, with a strong focus on automation, security and continuous improvement. The successful candidate will work independently on complex tasks, collaborate across technology teams and help drive the adoption of modern endpoint technologies and cloud-native solutions.

Key Responsibilities

Design, implement and support endpoint solutions using Microsoft Intune, PowerShell and Microsoft cloud and SaaS technologies.

Support migrations from on-premises platforms and legacy management approaches to cloud-native solutions.

Develop, test and maintain scripts and automation for device management, operational efficiency and security compliance.

Troubleshoot complex End User Computing issues and related applications, taking ownership of production incidents through to resolution.

Evaluate and adopt emerging technologies that strengthen endpoint management, security and user experience.

Contribute to the optimisation of engineering processes, knowledge management and continuous service improvement.

Create and maintain clear, comprehensive technical documentation and facilitate knowledge sharing across the team.

Support and mentor less experienced colleagues, promoting consistent engineering standards and team success.

Maintain current technical expertise through relevant certifications, professional development, seminars and industry engagement.

Collaborate with wider IT teams, contractors and vendors to ensure coordinated projects and business requirements are delivered to the required quality standards.

Essential Skills and Experience

Significant experience in endpoint engineering, configuration or support within an MSP, SaaS or enterprise environment.

Strong hands-on expertise in Microsoft Intune device management and the endpoint management lifecycle.

Advanced PowerShell scripting experience for automation, administration and troubleshooting.

Expert knowledge of Windows 11, including configuration, deployment, security and support.

Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, Microsoft Defender, Azure and associated licensing.

Strong problem-solving, troubleshooting, prioritisation and multitasking capabilities.

Practical understanding of ITIL principles and their application to incident, problem, change and service management.

Excellent customer service skills and experience working effectively in a collaborative, team-oriented environment.

Excellent written and verbal communication skills, with the ability to engage effectively with infrastructure teams, peers, management, contractors and vendors.

Proven ability to manage high-priority projects and work successfully with stakeholders at all organisational levels.

Desirable Skills and Experience

MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate), AZ-104 (Microsoft Certified: Azure Administrator Associate) or other relevant certifications.

Experience with Microsoft 365, Jamf and other enterprise endpoint technologies.

Experience with Zscaler secure access and network protection technologies

Knowledge of CIS Benchmarks and associated security frameworks.

Experience within financial services or pensions.

Education

A degree in Computer Science, Engineering or a related technical discipline, or equivalent professional experience.

A postgraduate qualification in advanced computer science, systems or a related field is advantageous.

Behavioural Attributes

Demonstrates high ethical standards, integrity and accountability.

Remains calm, composed and respectful in challenging situations.

Maintains a positive, enthusiastic and solution-focused approach.

Champions team success and recognises the achievements of others.

Is open to feedback and committed to continuous learning and improvement .

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.