Staff Relations Manager - Year Round

Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• •Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• •Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• •Subsidized meals at Employee Dining Rooms offered for staff while on shift
• •Subsidized housing options available for seasonal full-time staff
• •Discounts for staff members at restaurants, shops, and service providers in Park City
• •Healthcare options are available for staff members
• •401k plan with company match

PURPOSE OF POSITION: This role fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. This role champions proactive communication between staff and leadership, ensuring that all voices are heard and respected while supporting a culture of continuous learning, professional growth, and leadership development.

As a trusted advisor to both staff and management, the Staff Relations Manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth. The role provides strategic oversight of learning and development programs to ensure training initiatives align with organizational objectives, strengthen leadership capability, support staff engagement and retention, and enhance overall organizational effectiveness.

RESPONSIBILITIES:

Staff Relations Program

Design, implement, and manage a comprehensive Staff Relations Program that supports healthy, transparent communication between staff and leadership

Promote a culture of respect, inclusion, engagement, and open feedback

Ensure staff perspectives are acknowledged and aligned with organizational values and objectives

Monitor trends and metrics to recommend proactive strategies that reduce risk, enhance engagement, improve retention, and increase overall staff satisfaction

Policy Development & Compliance

Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures

Ensure policies are compliant, equitable, and clearly define expectations across the organization

Lead ADA interactive processes, manage accommodation requests, and ensure compliant, appropriate resolutions

Maintain up-to-date knowledge of employment laws and ensure organizational adherence

Conflict Resolution & Investigations

Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes

Conduct thorough, impartial investigations into potential policy violations, harassment, discrimination, or misconduct

Address grievances related to working conditions, compensation, discrimination, or management practices

Maintain detailed and accurate documentation of staff relations cases and outcomes

Recognition & Rewards

Lead the Acts of Excellence program, ensuring effective recognition of staff contributions in alignment with company values and goals

Foster a culture of appreciation and achievement through inclusive, engaging recognition efforts

Advisory Support & Training

Provide guidance to managers on conflict mediation, staff engagement, and performance management

Support organizational change efforts to minimize disruption and preserve trust

Collaborate with Learning & Development to deliver training on respectful workplace behavior, conflict resolution, and policy awareness

Increase awareness of staff relations processes through ongoing communication and education

Provide leadership support and guidance regarding staff development plans, coaching strategies, and performance improvement efforts.

Learning and Development

Provide leadership and oversight to the Learning & Development Specialist, including goal setting, coaching, performance management, prioritization of initiatives, and alignment of departmental objectives with organizational strategy.

Provide strategic oversight and direction for resort-wide learning and development programs, ensuring alignment with business objectives, organizational culture, and workforce development needs.

Partner with the Learning & Development Specialist to establish annual training priorities, learning strategies, and development initiatives that support staff growth and operational excellence.

Evaluate training effectiveness through participation metrics, staff feedback, performance outcomes, and organizational trends; recommend improvements and future development opportunities.

Support leadership development initiatives by identifying development needs and collaborating on programs that strengthen management and supervisory capabilities across the organization.

Oversee performance management processes in partnership with Learning & Development and business leaders, ensuring consistency, accountability, and development-focused outcomes.

Champion a culture of continuous learning by promoting professional development opportunities, career growth pathways, and succession planning efforts.

Assist in identifying organizational skill gaps, workforce development opportunities, and talent readiness needs, utilizing staff feedback, engagement survey results, performance data, and staffing trends.

Partner with department leaders to ensure learning and development initiatives support staff engagement, retention, and achievement of strategic business goals.

Collaborate with corporate Learning & Development teams and other HR functions to ensure consistency in training practices, compliance requirements, leadership development programs, and organizational development initiatives.

Separation & Retention Strategy

Lead or support involuntary termination processes with an emphasis on compliance and fairness

Conduct exit and stay interviews to inform retention strategies and address emerging concerns

Cross-Functional Collaboration

Collaborate with all areas of Human Resources to ensure a consistent and aligned staff experience

Participate in broader HR initiatives and projects that enhance the overall staff experience, such as onboarding, staff events, and engagement programs

QUALIFICATIONS:

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field and HR certification preferred

Minimum of 5 years of progressive Human Resources experience with a strong focus on staff relations

Demonstrated experience handling staff relations cases and conducting workplace investigations

Exceptional interpersonal, communication, mediation, and problem-solving skills

Strong knowledge of federal, state, and local employment laws (e.g., ADA, FMLA, EEO)

High level of integrity and ability to handle sensitive and confidential matters with discretion

DATES OF EMPLOYMENT:

• •Year Round
• •Weekend and holidays may be required

POSITION TYPE:

*Please note this is an in-person, in-office position located in Park City, UT

Deer Valley Resort is an Equal Opportunity Employer.